Voice Control Database Upgrades (TJ 33211.7.1)
Reference number: TJ 33211.7.1
Supersedes refnos: TJ 33211.2.0, TJ 33211.2.2, TJ 33211.2.3, TJ 33211.7.0
VOICE CONTROL DATABASE UPGRADES
TECHNICAL SERVICE BULLETIN
| SUBARU: | 2016 and beyond XC90; 2017 S90; 2017 and beyond V90, V90CC; 2018 and beyond S90, XC60; 2019 and beyond XC40, S60, V60; 2020 V60CC |
| FUNC GROUP: | 3930 |
| FUNC DESC: | Equipment for entertainment (radio/TV/VC) |
ATTACHMENT
| File Name | File Size |
|---|---|
| TJ 33211_1.jpg | 0.0343 MB |
| TJ 33211_2.jpg | 0.0790 MB |
| TJ 33211_3.jpg | 0.0603 MB |
VEHICLE TYPE
| Type | Eng | Eng Desc | Sales | Body | Gear | Steer | Model Year | Plant | Chassis range | Struc Week Range |
|---|---|---|---|---|---|---|---|---|---|---|
| 224 | 2019-9999 | - | 201835-999952 | |||||||
| 225 | 2019-9999 | - | 201817-999952 | |||||||
| 227 | 2019-9999 | - | 201846-999952 | |||||||
| 234 | 2017-9999 | - | 201617-999952 | |||||||
| 235 | 2017-9999 | - | 201624-999952 | |||||||
| 236 | 2017-9999 | - | 201646-999952 | |||||||
| 238 | 2017-9999 | - | 201646-999952 | |||||||
| 246 | 2018-9999 | - | 201717-999952 | |||||||
| 256 | 2016-9999 | - | 201505-999952 | |||||||
| 536 | 2018-9999 | - | 201746-999952 |
CSC CUSTOMER SYMPTOM CODES
| Code | Description |
|---|---|
| 2V | Technician information/Software/Vehicle communication/Not for warranty use |
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing a minimum of 50% wastepaper and 10% post-consumer waste.
© 2019 VOLVO CAR USA, LLC
VST OPERATION NUMBER
| VST Operation Number | Description |
|---|---|
| 39742-2 | Voice control USB-upgrade IHU |
DTC DIAGNOSTIC TROUBLE CODES
Rows beginning with * are modified
TEXT
-
DESCRIPTION
*Added note regarding "File Could Not Be Read..." message under Service
IHU = Infotainment Head Unit
VIDA = Volvo Information and Diagnostics for Aftersales PDS = Pre-Delivery Service
The voice control system on the above referenced models is continuously being improved. At PDS and when attempting to diagnose a customer concern regarding voice controls not working or responding properly, make sure the vehicle has the latest IHU software and voice control database installed. See instructions under Service.
SERVICE
An improved voice control database, version 32141802AA, was released for download in October, 2019.
To ensure optimized functionality, please install this voice control database to cars at PDS and when addressing a customer concern regarding voice controls.
The same voice control software will be present in production vehicles from structure week 201946..
To read out which database is installed in the vehicle, connect with VIDA and read out the IHU parameter "Speech DB Part number - IHU"
The database and installation instructions can be found at http://volvo.custhelp.com .
Tips for successful download
*IMPORTANT NOTE: A message indicating "File Could Not Be Read, A Newer version is already installed" can be ignored . Wait for the on-screen pop-up message and accept it when it appears.
- Improvements to the internal Voice Control installation/download process have been implemented with the latest IHU software. It is highly recommended that Total Upgrade, Service 2.0 , or PDS software be performed (see TJ 31543) BEFORE attempting to upgrade the Voice Control software. The latest IHU software is included in these packages.
- Among the changes/improvements is the inclusion of a download progress indicator that can be found on the Settings pull-down menu (see attachment TJ 33211_1.jpg, TJ 33211_2.jpg).
- Note that it may take 3 - 5 minutes until the voice control software will start to install, as it needs to verify the software prior to installation.
- The Voice Control database file should be downloaded to the car during one ignition cycle without any interruptions.
DO NOT remove the USB memory stick until the software has been fully downloaded and the "Voice control database has been installed" message is present in the Settings pull-down menu (attachment TJ 33211_3.jpg.
At this point, shut the ignition off, remove the USB, then close and lock the vehicle for ~3-5 minutes before checking voice control operation at the next ignition cycle.
- An incomplete voice control software installation will block later map software updates.
- A good quality USB flash drive is recommended with the following specifications:
- 4+ GB of storage space
- USB 2.0 or 3.0 will work
- Name-brand drives such as Verbatim, PNY, and SanDisk have been tested successfully.
- Volvo USB part number 9513060 works well as does the aftermarket equivalent: Verbatim Store 'N' Go V3 flash drive
- For best results, the voice database file should be the only file on the flash drive.
VEHICLE REPORT
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern area "Vehicle Report" and sub concern area "Support not needed", use function group 3930.
To view TJ attachments continue to next page. This TJ has three attachments.