Improper Operation [02/2017 - ]: Procedure

1. Confirm the vehicle symptoms.

   Result

   Result	Proceed to
   Doors locked unintentionally	A
   Doors unlocked unintentionally	B

Result: 

B 

See step  6

Result: 

A 

See step  2

1. Use the Techstream to check the door lock operation history around the time that the malfunction reported by the customer occurred, based on the contents of the customer interview and the last recorded door lock operation history around the time that the problem is reported to have occurred.
   1. On the Techstream screen, enter the following menus: Body / Main Body / Utility / Operation History Analysis. According to the display on the Techstream, read the operation history.

      Refer to OPERATION HISTORY LIST [02/2017 - ] 

   2. Check that there is door lock operation history as reported by the customer.

      Refer to OPERATION HISTORY LIST [02/2017 - ] 

      HINT: 

      Based on the displayed operation history, perform vehicle-side inspection, and perform repairs if a problem is found. If the vehicle has no malfunction, interview the customer about possible causes such as "the driver" and "environmental / other than the driver".

   Result

   Result	Proceed to
   There is operational history around the time that the customer reported the malfunction to have occurred, but the malfunction could not be identified even by following the instructions to inspect the relevant areas	A
   There is operational history around the time that the customer reported the malfunction to have occurred, and by following the instructions to inspect the relevant areas, the malfunction was identified	B
   There is no operational history around the time that the customer reported the malfunction to have occurred.	C

Result: 

B 

END (VEHICLE MALFUNCTION) 

Result: 

C 

See step  4

Result: 

A 

See step  3

1. If the phenomenon could not be confirmed or reproduced, after explaining this to the customer, also explain the history of input signals involving systems such as the multiplex network master switch assembly and electronic key (electrical key transmitter sub-assembly) for the relevant date/time in the operation history.

   Refer to HOW TO PROCEED WITH TROUBLESHOOTING [02/2017 - 10/2017] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2017 - 05/2018] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [05/2018 - 09/2019] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2019 - 08/2020] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [08/2020 - ]

   Standard

   Cause was identified

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END 

Result: 

NG 

CHECK INTERMITTENT PROBLEMS. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [02/2017 - 10/2017]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [10/2017 - 05/2018]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [05/2018 - 09/2019]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [09/2019 - 08/2020]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [08/2020 - ] 

1. Use the Techstream to check the door unlock operation history around the time that the malfunction reported by the customer occurred, based on the contents of the customer interview and the last recorded door unlock operation history around the time that the problem is reported to have occurred.

   HINT: 

   Check the operation history to confirm whether the door was unlocked as reported by the customer.

   1. On the Techstream screen, enter the following menus: Body / Main Body / Utility / Operation History Analysis. According to the display on the Techstream, read the operation history.

      Refer to OPERATION HISTORY LIST [02/2017 - ] 

   2. Check that there is door lock operation history as reported by the customer.

      Refer to OPERATION HISTORY LIST [02/2017 - ] 

      HINT: 

      Based on the displayed operation history, perform vehicle-side inspection, and perform repairs if a problem is found. If the vehicle has no malfunction, interview the customer about possible causes such as "the driver" and "environmental / other than the driver".

   Result

   Result	Proceed to
   There is no operational history around the time that the customer reported the malfunction to have occurred.	A
   There is operational history around the time that the customer reported the malfunction to have occurred, but the malfunction could not be identified even by following the instructions to inspect the relevant areas
   There is operational history around the time that the customer reported the malfunction to have occurred, and by following the instructions to inspect the relevant areas, the malfunction was identified	B

Result: 

B 

END 

Result: 

A 

See step  5

1. Perform troubleshooting based on the malfunction symptoms.

   Standard

   Malfunction was identified.

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END 

Result: 

NG 

CHECK INTERMITTENT PROBLEMS. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [02/2017 - 10/2017]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [10/2017 - 05/2018]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [05/2018 - 09/2019]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [09/2019 - 08/2020]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [08/2020 - ] 

1. Use the Techstream to check for operation history leading to the malfunction, based on the contents of the customer interview and the last recorded door unlock operation history around the time that the problem is reported by the customer to have occurred.
   1. On the Techstream screen, enter the following menus: Body / Main Body / Utility / Operation History Analysis. According to the display on the Techstream, read the operation history.

      Refer to OPERATION HISTORY LIST [02/2017 - ] 

   2. Check that there is door lock operation history as reported by the customer.

      Refer to OPERATION HISTORY LIST [02/2017 - ] 

      HINT: 

      Based on the displayed operation history, perform vehicle-side inspection, and perform repairs if a problem is found. If the vehicle has no malfunction, interview the customer about possible causes such as "the driver" and "environmental / other than the driver".

   Result

   Result	Proceed to
   There is operational history around the time that the customer reported the malfunction to have occurred, but the malfunction could not be identified even by following the instructions to inspect the relevant areas	A
   There is operational history around the time that the customer reported the malfunction to have occurred, and by following the instructions to inspect the relevant areas, the malfunction was identified	B
   There is no operational history around the time that the customer reported the malfunction to have occurred.	C

Result: 

B 

END 

Result: 

C 

See step  8

Result: 

A 

See step  7

1. If the phenomenon could not be confirmed or reproduced, after explaining this to the customer, also explain the history of input signals involving systems such as the multiplex network master switch assembly and electronic key (electrical key transmitter sub-assembly) for the relevant date/time in the operation history.

   Refer to HOW TO PROCEED WITH TROUBLESHOOTING [02/2017 - 10/2017] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2017 - 05/2018] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [05/2018 - 09/2019] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2019 - 08/2020] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [08/2020 - ]

   Standard

   Cause was identified

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END 

Result: 

NG 

CHECK INTERMITTENT PROBLEMS. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [02/2017 - 10/2017]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [10/2017 - 05/2018]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [05/2018 - 09/2019]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [09/2019 - 08/2020]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [08/2020 - ] 

1. Use the Techstream to check the door lock operation history around the time that the malfunction reported by the customer occurred.

   HINT: 

   Check the operation history to confirm whether the door was locked as reported by the customer.

   1. On the Techstream screen, enter the following menus: Body / Main Body / Utility / Operation History Analysis. According to the display on the Techstream, read the operation history.

      Refer to OPERATION HISTORY LIST [02/2017 - ] 

   2. After checking the items displayed for "Vehicle Condition" and "Detected Operation History", perform inspection according to "Inspection Areas".

      Refer to OPERATION HISTORY LIST [02/2017 - ] 

      HINT: 

      Based on the displayed operation history, perform vehicle-side inspection, and perform repairs if a problem is found. If the vehicle has no malfunction, interview the customer about possible causes such as "the driver" and "environmental / other than the driver".

   Result

   Result	Proceed to
   There is no operational history around the time that the customer reported the malfunction to have occurred.	A
   There is operational history around the time that the customer reported the malfunction to have occurred, but the malfunction could not be identified even by following the instructions to inspect the relevant areas
   There is operational history around the time that the customer reported the malfunction to have occurred, and by following the instructions to inspect the relevant areas, the malfunction was identified	B

Result: 

B 

END 

Result: 

A 

See step  9

1. Perform troubleshooting based on the malfunction symptoms.

   Standard

   Malfunction was identified.

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END 

Result: 

NG 

CHECK INTERMITTENT PROBLEMS. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [02/2017 - 10/2017]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [10/2017 - 05/2018]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [05/2018 - 09/2019]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [09/2019 - 08/2020]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [08/2020 - ]