Android Auto Cannot Be Connected (Wired Connection)

Probable cause: 

Smartphone malfunction, unit body malfunction

1. CHECK INSERTION CONDITION OF USB CABLE  .

   Check that the USB cable is securely inserted. (Looseness, partial connection, etc.)

   Is the check result OK?

   Yes  : Go to  2.

   No  : Securely insert the USB cable.

2. CHECK USB CABLE  .

   Visually check the USB cable for damage.

   Is the check result OK?

   Yes  : Go to  3.

   No  : The USB cable is faulty.

3. CHECK ANDROID DEVICE  .

   Restart the Android device, and connect it again.

   Does it start properly?

   Yes  : Currently no failure is found.

   No  : Go to  4.

4. CHECK ANDROID DEVICE  .

   Delete the Android Auto registration information on both the Android device and the center information display, register Android again, and then connect it again.

   Does it start properly?

   Yes  : Currently no failure is found.

   No  : Go to  6.

5. CHECK USB CABLE  .

   Change the USB cable connecting the Android device and the AUX unit with a different genuine cable and connect again.

   Does it start properly?

   Yes  : It is possible that the USB cable which could not be connected is faulty.

   No  : Go to  6.

6. CHECK ANDROID DEVICE  .

   Connect another Android device.

   Does it start properly?

   Yes  : Android device which cannot be connected might be faulty.

   No  : Go to  7.

7. CHECK ENVIRONMENTAL CONDITION  .

   Check if any external devices which emit strong electromagnetic waves and noises, such as a radio antenna, is installed inside the vehicle.

   Check that no such device is installed. Is the result OK?

   Yes  : Go to  8.

   No  : Remove the external device and perform the inspection from step 3 again. Go to  3.

8. CHECK CONNECTOR AND HARNESS  .
   1. Check for poor connection in the connector of the cockpit control module body and the AUX unit connector.
   2. Check the harness between the cockpit control module body and the AUX unit (for open or short circuit).
      1. If the check result is OK, go to  9.
      2. If the connector of the cockpit control module body is defective, replace the cockpit control module body. Ref. to ENTERTAINMENT & MONITORING>COCKPIT DISPLAY .
      3. If the connector of the AUX unit body is defective, replace the AUX unit body.
      4. If the harness or the harness connector is defective, repair or replace the harness.
9. CHECK THE AUX UNIT  .

   Replace the AUX unit and connect.

   Does it start properly?

   Yes  : It is possible that the AUX unit is defective.

   No  : Replace the cockpit control module body. Ref. to ENTERTAINMENT & MONITORING>COCKPIT DISPLAY .