Functional description, MINI Connected: Troubleshooting
WARNING: This page does not describe the selected car, but rather 6 other vehicles, including the 2016 MINI Cooper Countryman, 2015 MINI Cooper Countryman, 2014 MINI Cooper Countryman, 2013 MINI Cooper, and 2012 MINI Cooper. However, it is still accessible from the selected car via links, so may be relevant.
If problems occur when establishing the connection, the customer can perform a self-diagnosis. This self-diagnosis is integrated in the application in order to locate the cause of the problem. The procedure for performing the self-diagnosis is self-explanatory. Proceed as follows:
- Do not connect the terminal device to the vehicle (unplug connected terminal device if necessary).
- Start the application.
- Activate "MINI Help" button (2).
- Activate "Connect to MINI" button (1).
- Activate "Self-diagnosis" button (1).
- Connect terminal device to vehicle. The self-diagnosis then starts automatically.
| Item | Explanation |
|---|---|
| 1 | "Connect to MINI" button |
| 2 | "MINI Help" button |
| Item | Explanation |
|---|---|
| 1 | "Self-diagnosis" button |
NOTE:
If the customer is not able to solve his problem with the aid of self-diagnosis, the MINI Connected Support is available via BMW/MINI in North America.
In rare cases the customer may be asked to contact his authorized MINI dealer.