Purpose And Scope

The purpose of this Recommended Practice (RP) is to provide a formal, structured, and repeatable framework for establishing a quality assurance program within a service provider repair facility. The goal of the program is to assure customers (both internal and external) that all serviced vehicles are ready for operation after a maintenance/repair event.

Recognizing the nature and diversity of the trucking and service provider industries, the guidelines offered in this RP are designed to be easily adjusted to the needs of the individual repair facility. Service providers that wish to undertake a total quality initiative are advised to consider the services of a consultant who specializes in implementing one of the recognized quality management programs (e.g., Six Sigma, Lean Six Sigma or Total Quality Management).