Non-Functioning CV After CSP06 (CSP07)

NON-FUNCTIONING CV AFTER CSP06

TECHNICAL SERVICE BULLETIN

DESCRIPTION

Mazda Motor Corporation has decided to conduct a Customer Satisfaction Program CSP (07) on certain 2019 Mazda3's that had CSP (06) repaired. Mazda Technical Services has identified 712 vehicles that had CSP (06) repaired, but the customer is unable to activate Connected Services for one or both of the reasons below.

Nope

1. The customer is not able to activate Connected Services via the MyMazda app after CSP (06) completion.
2. The MAZDA CONNECT connected vehicle reception strength icon is missing or shows unsubscribed after CSP (06) completion.

Action Required: 

All Vehicles that arrive at your dealership and showing "Open" in eMDCS must have the infotainment system checked as outlined in the repair procedure. Please make sure the technician reads the entire repair procedures carefully as this is not the CSP (06) campaign. In addition, more vehicles could be added to this campaign as needed based on information received by Mazda Technical Services. All vehicles will be in Open status in eMDCS starting today, November 3, 2020.

Owner Notification: 

Customers who have registered with the MyMazda app will receive a push notification upon launch of the campaign. Otherwise, there will be no formal owner notification so please repair all vehicles with an open CSP (07) campaign as they arrive to your dealership.