MAZDA Mobile Start (MMS) App Error Message Installed On Android Devices (SA-036/18)

Publication date: 2018-07-30
Reference number: SA-036/18

MAZDA MOBILE START (MMS) APP ERROR MESSAGE INSTALLED ON ANDROID DEVICES

TECHNICAL SERVICE BULLETIN

Reference Number(s): SA-036/18, Date of Issue: July 30, 2018

MAZDA:

2014-2018 Mazda3; 2014-2018 Mazda6; 2016-2019 CX-3; 2016-2018 CX-5; 2016-2019 CX-9

BULLETIN NOTES

APPLICABLE MODEL(S)/VINS

2014-2018 Mazda3 (A/T only)
2014-2018 Mazda6 (A/T only)
2016-2019 CX-3
2016-2018 CX-5 (A/T only)
2016-2019 CX-9

DESCRIPTION

Customers may get an error message "Device no longer has access or service." for the MMS APP installed on android devices starting 8/1/18. Inform the customer that all they need to do is update the MMS APP to the latest version to get rid of the error message.