Mike's Workshop Manuals: Service manuals for every vehicle
Home >> Mazda >> 2014 >> 3 SV, Automatic Trans >> Repair and Diagnosis >> Quick Lookups >> Technical Bulletins >> Technical Service Bulletins >> Other Variant >> Accessories Control Systems >> Cd Player Display Concerns (09-032/14)

Cd Player Display Concerns (09-032/14)

WARNING: This page is about the 3 Grand Touring, 4D Hatchback, 2.0L Eng VIN 7, Automatic Trans, which is a different variant/trim than selected.
Publication date: 2014-09-16
Reference number: 09-032/14

CD PLAYER DISPLAY CONCERNS

CD PLAYER DISPLAY CONCERNS

TECHNICAL SERVICE BULLETIN

Reference Number(s): 09-032/14, Date of Issue:  September 16, 2014
MAZDA: 2014 Mazda3
SECTION: Body and Accessories
Superceded Bulletin(s): 09-032/14, Date of Issue:  07/14/2014

BULLETIN NOTE

APPLICABLE MODEL(S)/VINS

2014 Mazda3 vehicles (with MAZDA CONNECT and CD player) with VINS lower than JM1BM**** ** 154022 (produced before December 01, 2013)

DESCRIPTION

Some vehicles may experience the two symptoms mentioned below when playing CD.

Symptom 1: The song title on the CD display (A) does not change when it goes to the next song. However, the track number (B) changes

G09547861

Symptom 2: The track list does not open after inserting the CD, but the "Disc loading" appears on the display.

This is caused by improper software of the CD player. The software of CD player has now been changed to correct this issue.

NOTE: Dealers can order a CD with the software from MStore (CD Player Update P/N 9999-95-CD32-14) or burn the update software (A-000032) to a CD (Music Type). The CD is free from Mstore, but the dealer will be charged for shipping and handling. The update software is available on MS3 under "IDS/Infotainment -> Mazda Connect Updates. The cost of the shipping and handling (if ordered from MStore) or the recordable CD (if burned at the dealership) is reimburseable on a one time basis on the Warranty Claim.

Customers having this concern should have their vehicle repaired using the following repair procedure.

REPAIR PROCEDURE

  1. Verify customer concern.
  2. Check the software version.
    1. Turn the ignition switch to ACC or ON.
    2. Press the three buttons (Music (A) + Favorites (B) + Volume Mute(C)) on the commander switch at the same time for 2-5 seconds and the Diagnostic Test Screen will appear.
      G09547862
    3. Use the touchscreen or the commander switch to input '9' and then select "ENTER" on the Test screen.
      G09547863
    4. Check the last two digits of the CD player software version.
      • If two digits are "32", this Service Bulletin is not applicable.
      • If software version is below "32", go to the next step.
  3. Order a CD with update software from MStore (CD Player Update P/N 9999-95-CD32-14) or burn the update software (A-000032) to a CD (Music Type). DO NOT use a DVD. The update software is available on MS3 under "IDS/Infotainment -> Mazda Connect Updates.
    NOTE: When burning the update software to a CD, make sure it is burned as a Master file and NOT a Live file. If burned as a Live file, the CD player will not read it.
  4. Turn the ignition switch to "ACC" or "ON", then insert the update CD to the CD player slot. The reprogramming starts automatically. After the reprogramming is completed (approx. 3 minutes), the CD ejects automatically.
  5. Turn the ignition switch to OFF, then back to ACC or ON.
  6. Make sure the last two digits of the CD player software version is "32".
  7. Turn the ignition switch "OFF", then remove the CD from the CD player slot.
  8. Verify repair.

WARRANTY INFORMATION

NOTE:
  • This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
  • This repair will be covered under Mazda's New Vehicle Limited Warranty.
  • Additional diagnostic time cannot be claimed for this repair.
  • To recover the cost of the recordable CD used for this bulletin:
    • Add a sublet to the repair claim for cost of the recordable CD purchased or for shipping and handling charge.
    • Sublet Type Code use "H9" - Locally Procured Part.
    • Sublet Description enter "Recordable CD for software download or MStore shipping and handling charge".
    • Attach copy of the purchase invoice or shipping and handling charge in accordance with warranty sublet policy.
WARRANTY INFORMATION

Warranty Type A
Symptom Code 61
Damage Code 9W
Part Number Main Cause BHP3-66-9G0 or BJE8-66-9G0
Qty. 0
Operation Number/Labor Hours: XXK2RAFX/0.2 Hrs.
NOTE: Claim the recordable CD or shipping and handling charge as a sublet cost with sublet code H9 for the first repair only.
scientia non olet · About Mike's Workshop Manuals