Collect Diagnostic Information Using M-MDS (01-032/11)

WARNING: This page is about the 5 Grand Touring, which is a different variant/trim than selected.

Publication date: 2011-09-27
Reference number: 01-032/11

COLLECT DIAGNOSTIC INFORMATION USING M-MDS

TECHNICAL SERVICE BULLETIN

Reference Number(s): 01-032-11, Date of Issue: September 27, 2011

MAZDA:	2011-2012 Mazda2; 2010 Mazda5; 2009-2012 Mazda6; 2.5L 2010-2012 Mazda MX-5; 2010-2012 Mazda3; 2012 Mazda5; 2010-2012 Mazda CX-7
SECTION:	1 Engine
BULLETIN NO.:	032-11
RELATED REFERENCE NUMBER(S):	01-032-11

APPLICABLE MODEL(S)/VINS

2011-2012 Mazda2 2010 Mazda5 2009-2012 Mazda6 2.5L 2010-2012 Mazda MX-5

2010-2012 Mazda3 2012 Mazda5 2010-2012 Mazda CX-7

DESCRIPTION

If you encounter a customer concern with "engine stall" and/or "DTC stored", collect the vehicle data (Extended Freeze Frame Data). Use M-MDS "Collect Diagnostic Information" function to create a zip file. Send the zip file to the regional technical operations manager (TOM) by email for root cause analysis and future quality improvement.

COLLECT DIAGNOSTIC INFORMATION PROCEDURE USING M-MDS

Use the table below to identify vehicles that require diagnostic information collection.

DIAGNOSTIC INFORMATION

Concern	Year / Model	System	DTC
Engine stall	2011-2012 Mazda2 2012 Mazda5	-	With or without DTC(s)
DTC stored	2011-2012 Mazda2 2010-2012 Mazda3 2010 Mazda5 2012 Mazda5 2009-2012 Mazda6 2.5L 2010-2012 MX-5 2010-2012 CX-7	Catalyst	P0420, P0421
		Misfire	P0300, P0301, P0302, P0303, P0304
		Evap	P0442, P0446, P0451, P0452, P0453, P0454, P0455, P0456, P0457, P144A, P1450
		Fuel	P0171, P0172, P2096, P2097
		Front O2	P0031, P0032, P0053, P0130, P0131, P0132, P0133, P0134, P064D, P2237, P2243, P2251
		Rear O2	P0037, P0038, P0054, P013A, P0137, P0138, P0140
		Coolant	P0116, P0117, P0118, P0126, P0128
		Cold Start	P050A, P050B
		VVT Monitor	P0010, P0011, P0012, P0014, P0015, P1380, P2090, P2091

Identify the vehicle as usual.
Select the Toolbox tab, Powertrain, and Collect Diagnostic Information in IDS-74 or newer, then select the tick button.
Set the ignition switch to the ON position, then select the tick button.
Wait for the operation to complete.
Select the tick button when the operation is completed.
Set the ignition switch to the OFF position, then select the tick button.
Select the Vehicle Identification tab at the top, then select the Close Session tab at the bottom.
Select Hold (saves recordings), then select the tick button to save and close the session.
Select the Previous Sessions, then select the tick button.
Select the session that contains the information, then select the Archive Session button.
Select the destination, rename as the VIN, then select the Save button.

Use the table below to identify the region email address.

REGION EMAIL ADDRESS CHART

Region	Email address
Northeast	NEQA@mazdausa.com
Midwest	MidwestServiceOperations@mazdausa.com
Southeast	SESP32@mazdausa.com
Gulf	GulfServiceOperations@mazdausa.com
Western	pafts@mazdausa.com

Add the dealer code and repair order (RO) number to the email subject.
Attach the archived session zip file to the email, then select the Send button.
The zip file will be sent to the regional technical operations manager (TOM) for analysis.

This completes the collection procedure. The TOM will contact your dealership if additional information is needed.