DTC B2311: Power Window Motor Malfunction: Procedure

1. Connect the Techstream to the DLC3.
2. Turn the power switch on (IG) and press the Techstream main switch on.
3. Perform the Active Test according to the prompts displayed on the Techstream.
   NOTE: Be careful to avoid injuries as this test causes vehicle parts to move. During the Active Test, the jam protection function will not operate.
   D-DOOR MOTOR:
   
   

   Tester Display	Test Part	Control Range	Diagnostic Note
   Power Window	Power window	UP or OFF	-
   Power Window	Power window	DOWN or OFF	-

   P-DOOR MOTOR:
   
   

   Tester Display	Test Part	Control Range	Diagnostic Note
   Power Window	Power window	UP or OFF	-
   Power Window	Power window	DOWN or OFF	-

   RL-DOOR MOTOR:
   
   

   Tester Display	Test Part	Control Range	Diagnostic Note
   Power Window	Power window	UP or OFF	-
   Power Window	Power window	DOWN or OFF	-

   RR-DOOR MOTOR:
   
   

   Tester Display	Test Part	Control Range	Diagnostic Note
   Power Window	Power window	UP or OFF	-
   Power Window	Power window	DOWN or OFF	-

   OK

   Power window operates normally.

   Result

   Result	Proceed to
   OK	A
   NG (Front LH side power window)	B
   NG (Front RH side power window)	C
   NG (Rear LH side power window)	D
   NG (Rear RH side power window)	E

B → See step   5 

C → See step   4 

D → See step   6 

E → See step   7 

A: Go to next step 

1. Initialize the power window regulator motor assembly. Refer to INITIALIZATION .
2. Check that the power window operates normally by opening and closing the window.

   OK

   Power window operates normally.

   Result

   Result	Proceed to
   OK	A
   NG (Front LH side power window)	B
   NG (Front RH side power window)	C
   NG (Rear LH side power window)	D
   NG (Rear RH side power window)	E

B → See step   5 

C → See step   4 

D → See step   6 

E → See step   7 

A: Go to next step 

1. Check that the power window components are installed correctly.

   OK

   Power window components are installed correctly.

   HINT: 

   If the power window components are installed correctly, the problem was caused by a battery disconnection while the power switch was on (IG), improper installation of the power window components, or the motor overheating.

NG → INSTALL PARTS CORRECTLY 

OK → END