Global Concern Manager (GCM) Browser Compatibility (SSM74389)

Publication date: 2019-04-15
Reference number: SSM74389

GLOBAL CONCERN MANAGER (GCM) BROWSER COMPATIBILITY

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM74389, Date of Issue: April 15, 2019

LAND ROVER:	Discovery/L462; Discovery Sport/L550; LR3/L319; New Range Rover Evoque/L551; Range Rover/L405; Range Rover Evoque/L538; Range Rover Sport/L494; Range Rover Velar/L560
SERVICE CATEGORY:	Non Technical

ISSUE

Retailers have reported they are unable to enter the mileage when creating a FRED request.

CONCERN

Investigations have shown the Retailers are using a browser other than Internet Explorer. Global Concern Management (GCM) is designed and built to be fully compatible with Internet Explorer 11.

The JLR Retailer IT Policy Guide V3.0 (6th April 2018) is located on the Global Retailer Portal. Section 2.9 states the only browser compatible with all JLR Systems is Internet Explorer 11.

ACTION

When using Global Concern Management (GCM), only use Internet Explorer 11.