GCM Mobile App - Data Sync Concern (SSM73884)

Publication date: 2018-05-24
Reference number: SSM73884

GCM MOBILE APP - DATA SYNC CONCERN

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM73884, Date of Issue: May 24, 2018

LAND ROVER:	Discovery/L462; Discovery Sport/L550; Range Rover/L322; Range Rover/L405; Range Rover Evoque/L538; Range Rover Sport/L494; Range Rover Velar/L560
SERVICE CATEGORY:	Non Technical

ISSUE

Data in GCM Mobile App not synced with GCM Desktop

CAUSE

Password change of DSLID

ACTION

As a temporary workaround follow below instructions to resolve concern after a DSLID password change. A further communication will be released once this concern has been resolved.

For iOS and Android devices:

Delete the App
Reinstall GCM Mobile App from JLR App Store. See APPENDIX for instructions
Once download is complete log into GCM Mobile App using DSLID and current DSLID password

APPENDIX

For instructions on how to download the App view the relevant SSM below.

For UK market view SSM 73538

For Euro Importer market view SSM 73354

For all other markets view SSM 73539

Technicians - Please rate this SSM and provide comments so that future communications can be improved.

1 = Poor - Basic information provided - The SSM does not help me resolve the customer concern.