Unable To Login To SDD - Recommended TOPIX Browsers Screen Is Displayed. (SSM71860)
Publication date: 2014-05-21Reference number: SSM71860
UNABLE TO LOGIN TO SDD - RECOMMENDED TOPIX BROWSERS SCREEN IS DISPLAYED.
TECHNICAL SERVICE BULLETIN
Reference Number(s): SSM71860, Date of Issue:
May 21, 2014
| LAND ROVER: | LR4/L319, LR2/L359, LR3/L319, Range Rover/L405, Range Rover Sport/L494, Defender/L316, Range Rover/L322, Range Rover Evoque/L538, Range Rover Sport/L320 |
| CATEGORY: | Diagnostic Software Hardware |
SERVICE INFORMATION
Symptom 000101 Diagnostic Concerns
ISSUE
Content
Unable to Login to Symptom Driven Diagnostics (SDD) - Recommended TOPIx browsers screen is displayed.
CAUSE
Compatibility View Settings are switched on for SDD machines which have been updated from DVD 129 or below.
ACTION
Complete the following:
- Open Internet Explorer
- Go to 'Tools' tab
- Select 'Compatibility View Settings'
- Un-tick 'Display intranet sites in Compatibility View'
- Un-tick 'Display all websites in Compatibility View'
- If 'localhost' is listed within 'Websites you've added to Compatibility View:' Select 'Localhost' and select 'Remove'.
- If 'jlrext.com' is listed within 'Websites you've added to Compatibility View:' Select 'jlrext.com' and select 'Remove'.
- Close all Internet Explorer windows
- Login in to SDD
- SDD should now login successfully
- If still unable to login to SDD submit a Diagnostic Report