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Pinpoint Test P: No Sound

  1. P1: SOUND OUTPUT CHECK 
    1. Check sound output across all systems.

    Is there no sound output across all systems? 

    • Yes  : GO to P 2.
    • No  : GO to P 3.
  2. P2: VOLUME LEVEL CHECK 
    1. Check the volume level is not set too low.

    Is the volume level set too low? 

    • Yes  : Increase the volume level and re-test vehicle.
    • No  : Refer to the electrical circuit diagrams and check integrity of amplifier and speaker wiring harness and connections. Check the Integrated Head Unit (IHU).
  3. P3: ONLY VOICE GUIDANCE DOES NOT OUTPUT 
    1. Check that only voice guidance does not output.

    Is there no output only from the voice guidance? 

    • Yes  : GO to P 4.
    • No  : GO to P 7.
  4. P4: NAVIGATION VOLUME SETTING 
    1. Check to see if the navigation system volume setting is too low.

    Is the navigation volume setting too low? 

    • Yes  : Increase the navigation volume level and re-test the vehicle.
    • No  : GO to P 5.
  5. P5: VOICE GUIDANCE 
    1. Check to see if the voice guidance is set to 'OFF' in the navigation settings.

    Is the voice guidance set to 'OFF' in the navigation settings? 

    • Yes  : Set to 'ON' and re-test the vehicle.
    • No  : GO to P 6.
  6. P6: ADDITIONAL ITEMS 
    1. Check to see if the following items apply.
      • There is no destination set
      • There is no movement along the route

    Do the two items apply? 

    • Yes  : Normal operation, confirm customer symptom and re-test vehicle.
    • No  : Check MOST connection at the Touch Screen Display and check the Integrated Head Unit (IHU).
  7. P7: ONLY VOICE RECOGNITION DOES NOT OUTPUT 
    1. Check to see if only voice recognition does not output.

    Is there no output only from the voice recognition? 

    • Yes  : Carry out the 'No voice recognition' diagnostics. GO to Pinpoint Test Q .
    • No  : GO to P 8.
  8. P8: ONLY CD DOES NOT OUTPUT 
    1. Check to see if only the CD does not output.

    Does only the CD not output? 

    • Yes  : If the playtime is advancing, check the Integrated Head Unit (IHU). If the playtime is not advancing, press Start/Play.
    • No  : GO to P 9.
  9. P9: ONLY THE RADIO DOES NOT OUTPUT 
    1. Check to see if only the radio does not output.

    Does only the radio not output? 

    • Yes  : Check the Integrated Head Unit (IHU).
    • No  : GO to P 10.
  10. P10: ONLY TV SOUND DOES NOT OUTPUT 
    1. Check to see if only the TV sound does not output.

    Does only the TV sound not output? 

    • Yes  : Check the Integrated Head Unit (IHU).
    • No  : GO to P 11.
  11. P11: ONLY TELEPHONE SOUND DOES NOT OUTPUT 
    1. Check to see if only the telephone sound does not output.

    Does only the telephone sound not output? 

    • Yes  : Check the Integrated Head Unit (IHU). For additional information. GO to Pinpoint Test W .
    • No  : Check the Integrated Head Unit (IHU).
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