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UVO System Upgrade (SA190)

Publication date: 2016-01-15
Reference number: SA190
Supersedes refnos: ELE081, ELE081 REV 1

UVO SYSTEM UPGRADE

UVO SYSTEM UPGRADE

TECHNICAL SERVICE BULLETIN

Reference Number(s): ELE081 REV 2, Date of Issue:  January 15, 2015
KIA: 2013 Soul (AM), Sorento (XM), Optima (TF/QF), Rio (UB) Sportage (SL)
GROUP: Electrical

SERVICE INFORMATION

NOTE: This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area.

This bulletin provides the procedure for upgrading the UVO system on some 2013MY Soul (AM), Sorento (XM), Optima (TF/QF), Rio (UB) and Sportage (SL) vehicles to improve Bluetooth connectivity.

G10219874
G10219875
NOTE: Two different UVO upgrade procedures are included in this TSB.

Procedure 1 - "Forced-Update" Method: Perform this procedure first. If the system does not display the UVO USB Downloader screen, step   6 ), refer to the TROUBLESHOOTING MATRIX  on.

Procedure 2  - "Standard-Update" Method: This standard UVO upgrade procedure is to be used on units in this Service Action that fail to initiate under procedure 1. 

NOTE:
  • Delete all paired phones from the UVO system; delete UVO from all phones.
  • If you do not delete phones, the phone(s) will still show and act as paired, but performance or functional issues may occur. Anytime a software update is performed to either a paired phone or the UVO system, the pairing should be deleted from both phone and UVO system and then pair again after update.
  • A fully charged battery is necessary before audio head unit upgrade can take place. It is recommended that the Midtronics GR8-1299 system be used, in ECM mode, during charging. Do NOT  connect any other battery charger to the vehicle during audio head unit upgrade.
  • Updating the UVO system may require 10-15 minutes.
  • An AUM update is now available on GDS. 

PROCEDURE 1: "FORCED-UPDATE" METHOD

  1. Start the vehicle or connect the Midtronics GR8-1299 charger.
  2. Record the customer's radio presets before performing the upgrade.
  3. If performing the update using the GDS AUM, refer to TSB SST 032 or click on User's Guide > GDS AUM on the GDS main screen, as shown below, and follow the on-screen instructions.
    G10219876
  4. If performing the update using a USB stick, obtain the 13MY UVO  upgrade USB stick (shown to the right) from your Service Manager and insert it in the vehicle's USB port.
    NOTE: Do NOT turn the vehicle OFF while the update is in progress.
    G10219877
  5. Once the AUM initialization process is complete, or after having inserted the USB upgrade stick, PRESS  and HOLD  the CD EJECT, FM/AM  and the eServices  buttons, then, insert a ball point pen in the RESET  button.
    NOTE: Images shown are for reference purposes ONLY  and may vary by model.
    G10219878
  6. The head unit will enter the UVO USB Downloader mode and begin downloading the upgrade from the USB stick or AUM.
    NOTE: If the USB Downloader fails to download the upgrade, press the Reset button and restart the procedure from step  3 or  4. If the upgrade download continues to fail, refer to the TROUBLESHOOTING MATRIX .
    G10219879
  7. When the download shows 100% complete, press the RESET  button, using a ball point pen, to restart the system.
  8. The UVO system will automatically restart and the update will proceed.
    NOTE: Do NOT turn the vehicle OFF while the update is in progress.
    G10219880
  9. After update is complete, the display shown on the right will appear for a few moments; then the UVO system will be restarted again.
    G10219881
  10. After the system has restarted, press the SETUP  button on the head unit.
    G10219882
  11. Touch System icon  on the screen.
    G10219883
  12. Touch System Information  button on the screen.
    G10219884
  13. Check to ensure the new software version matches the information in the table below.
    Original Software Version
    1.MP.9.020
    G10219885

PROCEDURE 2: "STANDARD-UPDATE" METHOD

  1. Press the "SETUP" button.
    G10219886
  2. Touch the "System" icon on the screen.
    G10219887
  3. Press System Information  .
    G10219888
  4. Prior to performing the upgrade, check to ensure the software version is at or below the information shown in the table below. After checking the software version, press the Update  button to continue.
    Original Software Version
    1.MP.9.018 (or lower)
    G10219889
  5. Press the Yes  Button.
    G10219890
  6. The software update will take approximately five (5) minutes to complete.
    NOTE: Do NOT turn the vehicle OFF while the update is in progress.
    G10219891
  7. Once the upgrade is complete, the system will restart automatically.
    G10219892
  8. Repeat steps  1~ 4 to check the software version. Make sure the software version matches the information shown in the table below.
    Original Software Version
    1.MP.9.021
    G10219893
  9. Restore the customer's radio presets as recorded in step  2.
  10. Verify proper system operation by obtaining the customer's phone(s) and pairing it(them) with the system.

TROUBLESHOOTING MATRIX

Update Type Action Concern Figure Solution
Forced Update Pressed reset while holding Eject + FM/AM + Jukebox buttons System reboots but goes to UVO screen. (never shows UVO Update screen "UVO USB Downloader)
G10219894
 User may not have performed the Eject + FM/AM + Jukebox + Reset button procedure correctly, resulting in normal system reboot. Perform procedure again.
G10219895
 If certain that Eject + FM/AM + Jukebox+ Reset buttons were correctly pressed, and UVO USB Downloader screen is not displayed, proceed to STANDARD-UPDATE  on .
System displays the UVO USB Downloader screen but shows "Program download failed"
G10219896
 Perform the Eject + FM/AM + Jukebox + Reset procedure again
System displays the UVO USB Downloader screen but shows "USB update not found"
G10219897
 Verify that the USB drive contains files and is NOT blank. If the USB is blank, order a replacement through Snap on Business Solutions at 888-542-1011
Standard Update Inserted USB (Setup -> System -> System info -> Update) "No updating file or damaged. Please check the file and retry" pop-up message appears on the screen
G10219898
 If the USB drive is blank, open a Techline case or order a replacement USB drive through Snap on Business Solutions (888-542-1011)
Update screen is displayed but the update stalls for an extended period of time (over 40 mins.)
G10219899
 Press Reset button and perform the update again. If update fails and the head unit is locked up, open a Techline case
The system displays a black screen after rebooting for an extended period of time (over 40 mins.)
G10219900
 Press Reset button and Attempt update again. If update fails and head unit will not power up, open a Techline case

REQUIRED PARTS

Part Name Desc. Figure Comments
USB Upgrade Drive 13MY UVO Upgrade
G10219901
 Additional USB sticks can be ordered through Snap-on Equipment Solutions at (888) 542-1011
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