Customer Complaint Analysis Check Sheet

WARNING: This page is about a different car, the 2013 Kia Sportage and 2012 Kia Sportage. However, it is still accessible from the selected car via links, so may be relevant.

Fig 1: Customer Complaint Analysis Check Sheet

Courtesy of KIA MOTORS AMERICA, INC.

There are six areas where a problem can occur: wiring harness, the radio, the CD player, and speaker.

Troubleshooting enables you to confine the problem to a particular area.

Fig 2: Customer Complaint Troubleshooting Flow Chart

Courtesy of KIA MOTORS AMERICA, INC.