Safety Recall P63/NHTSA 14V-632 Tire Pressure Monitor Control Module Settings (RC-P63-14)

SAFETY RECALL P63/NHTSA 14V-632 TIRE PRESSURE MONITOR CONTROL MODULE SETTINGS

SERVICE CAMPAIGN BULLETIN

MODELS

2014 (JK) Jeep® Wrangler 

2014 (RT) Chrysler Town & Country and Dodge Caravan 

SUBJECT

The Tire Pressure Monitor (TPM) control module on about 10,200 of the above vehicles may have a Tire Pressure Monitor (TPM) control module that was incorrectly set during the manufacturing process. This may result in a false illumination of the TPM warning lamp and/or a false "Low Tire Pressure" warning message to display on the Electronic Vehicle Information Center (EVIC) screen. The TPM system is not performing in the manner designed to meet Federal Motor Vehicle Safety Standard (FMVSS) 138 - Tire Pressure Monitoring System (TPMS).

Incorrect tire pressure monitoring could cause the vehicle operator to drive the vehicle without knowing of a low tire pressure condition. Driving a vehicle with a low tire pressure condition could cause tire failure and/or a crash without warning.

REPAIR

The Tire Pressure Monitor (TPM) control module must have the gain mode turned off.

PARTS INFORMATION

No parts are required to perform this service procedure.

SPECIAL TOOLS

The following special tools are required to perform this repair: 

• NPN wiTECH VCI Pod Kit
• NPN Laptop Computer
• NPN wiTECH Software

SERVICE PROCEDURE

1. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
   NOTE: Use an accurate stand-alone voltmeter. The battery charger voltmeter may not be sufficiently accurate. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
2. Connect the wiTECH VCI pod or micro pod to the vehicle data link connector located under the steering column.
3. Place the ignition in the "RUN"  position.
4. Open the wiTECH Diagnostic application.
5. Starting at the "Select Tool" screen, select the row/tool for the wiPOD device you are using.
6. Enter your "User id"  and "Password"  , then select "OK"  .
7. Select the "Next"  tab at the bottom of the screen.
8. From the "Vehicle View"  screen, click on the "TPM"  icon.
9. From the "TPM View"  screen select the "Misc Functions"  tab.
10. Highlight the "Turn off Gain Module Override"  row and select the green arrow.
11. Follow the screen prompts to turn off the "Gain Mode Override"  in the TPM  .
12. Select "Vehicle View"  from the "TPM View"  screen.
13. From the "All DTC's"  tab, select the "Clear Stored DTC's"  button.
14. Select "OK"  from the pop-up text box.
    NOTE: Any active Diagnostic Trouble Codes (DTC's) may require an additional key cycle from "ON" to "OFF" to change DTC status from "active" to "stored".
15. Turn the ignition to the "OFF"  position, remove the wiPOD and battery charger from the vehicle and then close the hood.
16. Return the vehicle to the customer.

COMPLETION REPORTING AND REIMBURSEMENT

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.

Use the following labor operation number and time allowance:

	Labor Operation Number	Time Allowance
Reset TPM Control Module	18-P6-31-82	0.2 hours

DEALER NOTIFICATION

To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.

OWNER NOTIFICATION AND SERVICE SCHEDULING

All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.

Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.

Dealers are encouraged to consider alternative scheduling and servicing approaches for this recall. This repair does not require hoists or other full service facility special equipment and is a Chrysler Mobile Service approved repair.

VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated  VIN list of their incomplete  vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the "Service"  tab and then click on "Global Recall System."  Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

Dealers must perform this repair on all unsold vehicles before retail delivery.  Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. 

ADDITIONAL INFORMATION

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Services/Field Operations

Chrysler Group LLC

Tire Pressure Monitor Control Module Settings 

IMPORTANT SAFETY RECALL

P63/NHTSA 14V-632 

This notice applies to your vehicle (VIN: xxxxxxxxxxxxxxxxx).

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Dear: (Name)

Chrysler has decided that certain 2014 model year Chrysler Town & Country, Dodge Caravan and Jeep® Wrangler vehicles  fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 138 - Tire Pressure Monitoring Systems.

The problem is... The Tire Pressure Monitor (TPM) control module on your vehicle was incorrectly set during the manufacturing process. This may result in a false illumination of the TPM warning lamp and/or a false "Low Tire Pressure" warning message to display on the Electronic Vehicle Information Center (EVIC) screen. The TPM system is not performing in in the manner designed to meet Federal Motor Vehicle Safety Standard (FMVSS) 138 - Tire Pressure Monitoring System (TPMS). Incorrect tire pressure monitoring could cause the vehicle operator to drive the vehicle without knowing of a low tire pressure condition. Driving a vehicle with a low tire pressure condition could cause tire failure and/or a crash without warning. 

What your dealer will do... Chrysler will repair your vehicle free of charge (parts and labor).  To do this, your dealer will reset the Tire Pressure Monitor (TPM) control module. The work will take about 1/2 hour to complete. However, additional time may be necessary depending on service schedules.

What you must do to ensure your safety...  Simply contact your Chrysler, Jeep, Dodge or RAM  dealer right away to schedule a service appointment. Please bring this letter with you to your dealer. 

If you need help...  If you have questions or concerns which your dealer is unable to resolve, please contact the Chrysler Group Recall Assistance Center at 1-800-853-1403.

Please help us update our records by filling out the attached prepaid postcard if any of the conditions listed on the card apply to you or your vehicle. You may also update this information on the web at CCCCCCCCCCCCCCCCCCCCCCCCCC

If you have already experienced this condition and have paid to have it repaired, please send your original receipts and/or other adequate proof of payment to the following address for reimbursement: Chrysler Customer Assistance, P.O. Box 21-8007, Auburn Hills, MI 48321-8007, Attention: Reimbursement. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.

If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov.

We're sorry for any inconvenience, but we are sincerely concerned about your safety. Thank you for your attention to this important matter.

Customer Services/Field Operations

Chrysler Group LLC

Note to lessors receiving this recall: Federal regulation requires that you forward this recall notice to the lessee within 10 days.