Safety Recall R39 Body Control Module (RC-CR39-15)

WARNING: This page is about the Cherokee Latitude, 2.4L Eng VIN B, AWD, which is a different variant/trim than selected.

Publication date: 2015-10-01
Reference number: RC-CR39-15

SAFETY RECALL R39 BODY CONTROL MODULE

SERVICE CAMPAIGN BULLETIN

Reference Number(s): R39, Date of Issue: October, 2015

CHRYSLER:

2014 Jeep® Cherokee

SERVICE INFORMATION

Dear Vehicle Owner:

This Interim notice is sent to you in accordance with the Canada Motor Vehicle Safety Act.

FCA Canada Inc. has decided that a defect, which relates to motor vehicle safety, exists in certain 2014 model year Jeep® Cherokee vehicles.

The problem is: The windshield wiper system may develop static electricity build-up. As a result, an Electro-Static Discharge (ESD) in the wiper system could feed back into the Body Control Module (BCM) internal electronics and cause the BCM to fail. A failed BCM could cause the windshield wiper to stop functioning without warning. Operating the vehicle without windshield wipers under certain driving conditions could limit the driver's view and cause a crash.

What your dealer will do: FCA intends to repair your vehicle free of charge (parts and labour). However, the parts required to provide a permanent remedy for this condition are currently not available. FCA is making every effort to obtain these parts as quickly as possible. FCA will contact you again by mail, with a follow-up recall notice, when the remedy parts are available.

What you must do to ensure your safety: Once you receive your follow-up notice in the mail, contact an authorized FCA Canada dealer to schedule a service appointment.

If you need help: If you require additional assistance or information, please contact FCA Canada Customer Care Centre:

By Phone: 1-800-465-2001 (English) or 1-800-387-9983 (French),

By Email: www.fcacanada.ca/en/contact_us.php (English) or

www.fcacanada.ca/fr/contact_us.php (French), or By mail: FCA Canada Customer Care

Centre, P.O. Box 1621, Windsor, Ontario, N9A 4H6.

If your name and address indicated above are incorrect or if you no longer own the vehicle, please contact us at the Customer Name & Address Call Centre at 1-800-373-1474 to update your information.

We apologize for any inconvenience and thank you for your attention to this important matter.

Yours very truly,

FCA Canada Inc. National Service and Parts Manager