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Customer Satisfaction Notification H11 Radio Software Update (H11)

Publication date: 2008-06-01
Reference number: H11
Supersedes refnos: 08-025-07, 08-025-07 REV. A

CUSTOMER SATISFACTION NOTIFICATION H11 RADIO SOFTWARE UPDATE

CUSTOMER SATISFACTION NOTIFICATION H11 RADIO SOFTWARE UPDATE

SERVICE CAMPAIGN BULLETIN

Reference Number(s): H11, Date of Issue:  June 2008
CHRYSLER: 2007-2008 (JK) Wrangler, (JS) Avenger/Sebring, (KA) Nitro; 2008 (HB) Durango, (HG) Aspen, (KK) Liberty, (LX) 300/Magnum/Charger, (ND) Dakota, (RT) Grand Caravan/Town and Country, (WK) Grand Cherokee, (XK) Commander; 2009 (JC) Journey
Superceded Bulletin(s): 08-025-07 REV.A, Date of Issue:  December 7, 2007

SERVICE INFORMATION

NOTE: Effective immediately, all repairs on involved vehicles are to be performed according to Customer Satisfaction Notification H11. RRT 08-031, RRT 08-039 and SB 08-025-07 REV.A have been cancelled.

MODELS

2007-2008 (JK) Wrangler - Built through January 29, 2008 (MDH 012909 with sales code RER) 

2007-2008 (JS) Avenger/Sebring - Built through February 16, 2008 (MDH 021601 with sales code REN) and Built through January 31, 2008 (MDH 013112 with sales code RER) 

2007-2008 (KA) Nitro - Built through February 19, 2008 (MDH 021913 with sales code RER) 

2008 (HB) Durango - Built through February 26, 2008 (MDH 022608 with sales code REN) and Built through February 15, 2008 (MDH 021514 with sales code RER) 

2008 (HG) Aspen - Built through February 26, 2008 (MDH 022608 with sales code REN) and Built through February 15, 2008 (MDH 021514 with sales code RER) 

2008 (KK) Liberty - Built through February 19, 2008 (MDH 021913 with sales code RER) 

2008 (LX) 300/Magnum/Charger - Built through March 6, 2008 (MDH 030613 with sales code REN) and Built through February 13, 2008 (MDH 021315 with sales code RER) 

2008 (ND) Dakota - Built through December 19, 2007 (MDH 121917 with sales code RER) 

2008 (RT) Grand Caravan/Town and Country - Built through April 7, 2008 (MDH 040723 with sales code REN) and Built through February 15, 2008 (MDH 021513 with sales code RER) 

2008 (WK) Grand Cherokee - Built through February 16, 2008 (MDH 021606 with sales code REN) and Built through February 15, 2008 (MDH 021506 with sales code RER) 

2008 (XK) Commander - Built through February 16, 2008 (MDH 021606 with sales code REN) and Built through February 15, 2008 (MDH 021506 with sales code RER) 

2009 (JC) Journey - Built through April 9, 2008 (MDH 040923 with sales code REN) 

NOTE: This Customer Satisfaction Notification applies only to the above vehicles equipped with a MyGIG radio (sales code RER with Navigation System or REN without Navigation System). Those vehicles that have already had this repair performed have been excluded from this notification. 
IMPORTANT: Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this service procedure on these vehicles before retail delivery.  Involved vehicles can be determined by using the VIP inquiry process.

SUBJECT

The MyGIG radio on about 161,000 of the above listed vehicles may become inoperative due to either a jukebox or hard disc drive corruption concern. A radio that becomes inoperative due to either of these concerns must be replaced.

REPAIR

All vehicles must have the radio software updated.

For vehicles in your dealer's new and used vehicle inventory,  the software update discs for RRT 08-031 and RRT 08-039 should be used to update involved vehicles.

All owners known to Chrysler will have a software update disc mailed to them to update their radio's software.

PARTS INFORMATION

The MyGIG radio software update discs used for RRT 08-031 (RER) and RRT 08-039 (REN) should continue to be used for all vehicles involved in this notification. These discs can be used for multiple vehicles. If a disc is lost or damaged, additional discs can be ordered as needed.

PARTS INFORMATION

Radio Sales Code  Radio Type  Software Update Disc 
RER Navigation CDL1H111
REN Non-Navigation CDJ0H112

SERVICE PROCEDURE

Software Update Instructions

  1. Open the hood and connect a battery charger to the vehicle.
  2. Inspect the lower right hand corner of the radio to determine the sales code of the radio. The non-navigation radio sales code is "REN" and the navigation radio sales code is "RER" (Figure 1  ).
  3. Insert the key and turn the ignition to the "ON" position, but do not start the engine. Turn all accessories off. TURN THE RADIO ON (Figure 1). 
  4. Press the upper left "OPEN/CLOSE" button on the radio (Figure 1  ).
  5. Insert the correct update disc, as determined in Step  2 of this procedure, into the radio.
  6. Compare the CURRENT RADIO SOFTWARE  number with the UPDATE CD SOFTWARE  number (Figure 1  ).
    • If the CURRENT RADIO SOFTWARE  number is the same or higher than the UPDATE CD SOFTWARE  number, the radio does not  require the update. Select "No" on the radio screen face. Continue to Step  10.
    • If the CURRENT RADIO SOFTWARE  number is lower than the UPDATE CD SOFTWARE  number, the radio requires the update. Continue to Step 7.
      G07709573
  7. Select "Yes" on the radio screen face. The radio will perform the update without any further user input.
    CAUTION: ONCE THE UPDATE HAS BEGUN, LEAVE THE IGNITION IN THE ON POSITION AND DO NOT TOUCH THE RADIO!
  8. Several different screens will appear during the update process which may take about 5-12 minutes. Once the update is complete, the radio will return to the normal user screens. Wait for the radio to re-read the disc and display one of the 2 screens shown (Figures 2 and 3  ).
    NOTE: Figure 2  will be displayed on vehicles with a non-navigation radio. Figure 3  will be displayed on vehicles with a navigation radio.
    G07709574
    G07709575
  9. The current radio software number will now match the update CD software number. Select "No" on the radio screen face to return the radio to the normal user screens.
  10. Press the upper left "OPEN/CLOSE" button on the radio to eject the disc. Press the "OPEN/CLOSE" button a second time to close the radio screen. Turn the ignition key to the "OFF" position.
  11. Remove the battery charger from the vehicle and close the hood.

COMPLETION REPORTING AND REIMBURSEMENT

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record Customer Satisfaction Notification service completions and provide dealer payments.

Use one of the following labor operation numbers and time allowances:

LABOR OPERATION NUMBER AND TIME ALLOWANCE

  Labor Operation Number  Time Allowance 
Update non-navigation radio software (s/c REN) 08-H1-11-82 0.2 hours
Update navigation radio software (s/c RER) 08-H1-11-83 0.3 hours
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.

DEALER NOTIFICATION

All dealers will receive one copy of this dealer notification letter by mail. To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.

OWNER NOTIFICATION AND SERVICE SCHEDULING

All involved vehicle owners known to Chrysler are being notified of the service requirement by mail. They are requested to update their radio's software with the disc mailed to them with their notification letter. Any owner who prefers not to update their radio's software is asked to schedule an appointment for this service with their dealer. A generic copy of the owner letter is attached.

Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.

VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated  VIN list of their incomplete  vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the "Service"  tab and then click on "Global Recall System."  Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use. 

ADDITIONAL INFORMATION

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Services Field Operations

Chrysler

CUSTOMER SATISFACTION NOTIFICATION H11 - MyGIG Radio Software Update

Dear: (Name)

Customer satisfaction is very important to Chrysler. Accordingly, we are recommending the following service on some 2007 through 2009 model year Chrysler, Dodge and Jeep® vehicles equipped with a MyGIG Radio. 

The problem is... The MyGIG Radio in your vehicle (VIN: xxxxxxxxxxxxxxxxx) may become inoperative due to either a jukebox or hard disc drive corruption concern.  A radio that becomes inoperative due to either of these concerns must be replaced.

What you must do... We ask that you load the enclosed software update disc into your radio immediately to prevent it from becoming inoperative.  To update your radio, simply follow the instructions located on the outside of the update disc sleeve. The software update will also provide audio and graphic enhancements, as well as functional improvements to ease customer usage. In addition, the software update for vehicles equipped with a navigation radio provides enhanced hands free phone support and real time traffic information. For additional information and/or a revised operator's manual for your MyGIG radio, refer to www.chrysler.com/en/owners/mygig/  click on "MyGIG Resources", then "Download Owners Manual".

If you prefer not to install the software yourself,  simply contact your dealer to schedule a service appointment. Please bring the enclosed update disc and this letter with you to your dealer. 

If you need help...  If you have questions or concerns which your dealer is unable to resolve, please contact Chrysler at 1-800-853-1403.

Please help us update our records, by filling out the attached prepaid postcard, if any of the conditions listed on the card apply to you or your vehicle.

If you have already experienced this condition and have paid to have it repaired, you may send your original receipts and/or other adequate proof of payment to the following address for reimbursement: Chrysler Customer Assistance, P.O. Box 21-8007, Auburn Hills, MI 48321-8007, Attention: Reimbursement.

We're sorry for any inconvenience, but we believe that this service will help to ensure your continuing satisfaction with your vehicle. Thank you for your attention to this important matter.

Customer Services Field Operations

Chrysler

Notification Code H11

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