F-Pace 2018MY OCS Replace Fails Using Pathfinder (SSM74149)

WARNING: This page is about the F-Pace Premium, 2.0L Eng VIN N, which is a different variant/trim than selected.

Publication date: 2018-11-02
Reference number: SSM74149

F-PACE 2018MY OCS REPLACE FAILS USING PATHFINDER

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM74149, Date of Issue: November 02, 2018

JAGUAR:	F-PACE/X761
SERVICE CATEGORY:	Diagnostic Software Hardware

ISSUE

When attempting to complete the PATHFINDER application 'Replace ECU - Occupant Classification System Module', the software download completes successfully, however an information box displaying,

'Initializing of the module - Please wait while the module initializes'

is displayed and will not clear from the screen. As a result it is not possible to select the 'next' button to continue with the application.

CAUSE

An error within PATHFINDER prevents the information box from being closed.

ACTION

This workaround will load a software file to the Jaguar Land Rover Approved Diagnostic Equipment using the Manual Patch Update process.

This Manual Patch will stay on the JLR Approved Diagnostic Equipment.

NOTE: When a PATHFINDER software update has been applied to the JLR Approved Diagnostic Equipment, this Manual Patch will need to be re-applied until the permanent corrective action is delivered.

Restart the JLR Approved Diagnostic Equipment
Select 'Manual Patch' Icon on the Application Launcher screen. Make sure that both Symptom Driven Diagnostics (SDD) and PATHFINDER are closed before opening the Manual Patch downloader.
A pop-up will be displayed for Manual Patch downloader
Enter 'MP_PF_L0036' in the Patch Name field.
Select 'Start'.
The Manual Patch downloader will then download the manual patch.
When the patch download has completed, a message will be displayed, asking the user to confirm that the application can run the manual patch. Select 'Yes'.
When complete, the following message will be displayed: 'Successfully downloaded and started manual patch. Please make sure that the patch has installed successfully.'
NOTE: This message will end after 10 seconds.
Start a new diagnostic session.
Complete the required 'OCS Replace' application.
Close the session.

PERMANENT CORRECTIVE ACTION

The SSM and Manual Patch will be expired and an updated bulletin will be released advising the future PATHFINDER software level that a permanent solution is released on.

Technicians - Please rate this SSM and provide comments so that future communications can be improved.

1 = Poor - Basic information provided - The SSM does not help me resolve the customer concern.

3 = Average - Adequate information provided - The SSM partially helps me resolve the customer concern.

5 = Excellent - All required information provided to resolve the customer concern.