Vehicle Stall Questionnaire - Gasoline Models (SSM46817)
Publication date: 2011-08-11Reference number: SSM46817
VEHICLE STALL QUESTIONNAIRE - GASOLINE MODELS
TECHNICAL SERVICE BULLETIN
Reference Number(s): SSM46817, Date of Issue:
August 11, 2011
| Jaguar: | XJ40/XJ81 - XJ Sedan, X350/XJ, X351/XJ, X100/XK-SERIES, X150/XK, X400/X-TYPE, X200/S-TYPE, X250/XF |
| VIN: | XJ40/XJ81 - XJ Sedan, X350/XJ, X351/XJ, X100/XK-SERIES, X150/XK, X400/X-TYPE, X200/S-TYPE, X250/XF |
ISSUE
The customer has reported an alleged vehicle stall.
ACTION
The attached document should be completed and attached to an EPQR to report the issue.
Stall questionnaire.
STALL QUESTIONNAIRE
| Today's date | |
| EPQR Number | |
| Full VIN | |
| Vehicle Model | |
| Engine |
Dealer actions:
- : Down load all vehicle data. To include vehicle scan and trace.xml files prior to any work being carried out.
- : Fill in the questionnaire below. It is important to get as much detail as possible from the driver while the event is still fresh in their memory.
- : Retain any parts removed from the vehicle as they may be needed for supplier testing.
QUESTIONS FOR CUSTOMER
| When did the customer purchase the vehicle? |
Ask the customer to describe what happened. For example:
QUESTIONS FOR CUSTOMER
| Was the car moving or stationary? | |
| If moving, what was the vehicle speed? | |
| Did the engine stop? | |
| If the engine stopped did it restart normally? | |
| How long after the event was it before the engine started again? | |
| If the engine did not stop did the engine speed (rpm) dip? | |
| Was the vehicle in restricted performance? | |
| What is the mileage? | |
| Has this happened before? | |
| When did it happen before (date and approximate mileage)? | |
| A description of that previous event from the customer. |
Information on arrival at dealership:
INFORMATION ON ARRIVAL AT DEALERSHIP
| If recovered to dealer, what work was carried out by roadside technician? | |
| Mileage when recovered to the dealer: | |
| What fuel range is showing on trip computer? | |
| Is the low fuel light on? | |
| What warning messages were displayed? | |
| SDD raw fuel values |
Fuelling of the vehicle:
VEHICLE FUELLING INFORMATION
| What fuel brand and grade was last added to the tank before the incident? | |
| Is this fuel brand/grade what the customer usually uses? | |
| What was the fuel level before the new fuel was added? | |
| What was the fuel level after the fuel was added? | |
| Does the customer usually use the same gas station? |