Handling Precaution: Telematics

WARNING: This page is about a different car, the 2019 Infiniti Q50. However, it is still accessible from the selected car via links, so may be relevant.

In the following cases, no Infiniti Connection services are available.
- When the user has not subscribed to the service.
- When the vehicle moves out of the radio receiving zone
- When the radio wave reception environment is not suitable to data communication.
- When the vehicle is in a location that may block radio waves such as in an underground parking lot, behind a building, and in mountainous areas.
Because the voice exchange with the Infiniti Connection data center uses the data communication mode, the service area may be narrower and the connection availability may be worse than the normal telephone system.
Communication and calls to the Infiniti Connection data center require additional charges.
If the vehicle is outside the communication area of TCU or the radio wave reception condition is poor, the connection to the Infiniti Connection data center may not be available or interrupted.
If the communication is interrupted during a data download through any of the available services, the data must be downloaded again from the beginning.
When transferring your vehicle, always resign from your membership. For details about the cancellation procedure, contact the Infiniti Connection customer center.