Work Flow: Notes

A good understanding of the malfunction conditions can make troubleshooting faster and more accurate. In general, each customer feels differently about a malfunction. It is important to fully understand the symptoms or conditions for a customer complaint.

Make good use of the two sheets provided, "Information From Customer" (Refer to INFORMATION FROM CUSTOMER ) and "DIAGNOSTIC WORKSHEET" (Refer to DIAGNOSTIC WORKSHEET ), to perform the best troubleshooting possible.