Transmission & Engine Automated Data Collection And Diagnostic Reporting (ITB18-034)

Publication date: 2018-10-12
Reference number: ITB18-034

TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING

TECHNICAL SERVICE BULLETIN

Reference Number(s): ITB18-034, Date of Issue: October 12, 2018

INFINITI:	All Models
CLASSIFICATION:	GI18-005
APPLIED VEHICLES:	All Infiniti

APPLIED VEHICLES

All Infiniti

SERVICE INFORMATION

To support proper diagnosis and to promote Fixed-Right-First-Time - Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation.

IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform "Diagnosis (All Systems)". Performing C-III plus "Diagnosis (All Systems)" is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization.

NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019.

To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON.

If Diagnosis result reporting function-Setting is OFF:

It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable.
It may result in a repair being non-warrantable.

Refer to the Service Procedure on the next page to confirm your C-III plus "Diagnosis result reporting function-Setting" is turned ON.

SERVICE PROCEDURE

Perform the following procedure to confirm your C-III plus "Diagnosis result reporting function-Setting" is turned ON.

Open C-III plus.
Select Sub mode.
Select Setting .
Select Country Selection.
Confirm Area - CURRENT SETTING is North America.
Confirm Country - CURRENT SETTING is United States.
Select Back .
Select Diagnosis result reporting function-Setting .
Confirm Diagnosis result reporting function - CURRENT SETTING is ON.

AMENDMENT HISTORY

PUBLISHED DATE	REFERENCE	DESCRIPTION
October 12, 2018	ITB18-034	Original bulletin published