Symptom Troubleshooting Index
WARNING: This page is about a different car, the 2011 Honda Pilot, 2010 Honda Pilot, and 2009 Honda Pilot. However, it is still accessible from the selected car via links, so may be relevant.
SYMPTOM TROUBLESHOOTING TABLE
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| HFL does not respond | CONTROL UNIT INPUT TEST | Check and repair all CAN related DTCs. |
| The MID or audio-HVAC display displays an HFL message that does not go away after pressing the HFL BACK button | Symptom Troubleshooting |
|
| The Bluetooth icon in the audio-HVAC display is not displayed | There is no HFL-compatible phone paired to the vehicle. Pair an approved HFL-compatible phone to the vehicle | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www. handsfreelink.com, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the Navi System Link. |
| The Honda approved Bluetooth phone is having problems pairing to the vehicle | Self diagnostic Function or HFL system troubleshooting HFL SYSTEM TROUBLESHOOTING | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www. handsfreelink.com, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the Navi System Link. |
| The Honda approved Bluetooth phone cannot use all its functions | HFL SYSTEM TROUBLESHOOTING | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www. handsfreelink.com, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the Navi System Link. |
| The Honda approved Bluetooth phone does not place or receive calls using the HFL system | HFL SYSTEM TROUBLESHOOTING | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www. handsfreelink.com, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the Navi System Link. |
| The customer wants the HFL system reset (all phones and address information cleared from the HFL system) | Clearing the system (see OUTGOING CALLS ) | See the Owner's Manual for additional information. |
| The HFL system is locked and the pass code has been lost or forgotten | Symptom Troubleshooting | - |
| The HFL system does not recognize all voice prompts | Symptom Troubleshooting | Also see VOICE CONTROL TIPS . |
| The HFL system speaks in French | See the HFL section in the Owner's Manual for Changing Language | - |
| The address book does not transfer from Honda approved Bluetooth phone to HFL system | There is no HFL compatible phone paired to the vehicle or the approved phone does not support the function. Pair an approved HFL compatible phone to the vehicle | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www. handsfreelink.com, or call 888-528-7876 |
| The HFL messages cannot be heard or are weak | Symptom Troubleshooting | Excessive interior noise (open windows, vents blowing on microphone, etc.). |