Checking Cell Phone Compatibility
The most important step in troubleshooting HFL issues is to identify the customer's phone model, software version, and the cellular carrier that experiences the HFL problem. Not all phones with the Bluetooth feature and a hands-free profile are compatible with the Honda HFL system. Also make sure to check the compatible functions. Some functions of approved phones are not compatible with the HFL system.
Go to handsfreelink.honda.com, and check if the customer's phone is approved to work with the Honda HFL system.
NOTE:
- The lists of approved and currently testing phone model lists change, so make sure you view them frequently.
- Phones are added as they are approved.
- Phones can be removed from the approved list if a software bug is discovered that makes the phone incompatible. These phones can be added back to the approved list if the phone manufacturer corrects the bug.
- If the software bug is corrected, a new software version is created and may be listed in the Supported Features section of the phone. If you have trouble finding the phone's software version, you can call the HFL call center at 888-528-7876.
- The Honda web site now includes the software versions that are tested and approved. When software versions are listed, you need to know which version is loaded on the phone to help you troubleshoot the customer's complaint. If you cannot access the Honda website, call the HFL call center at 888-528-7876 for further assistance.