Safety Recall: Software Update For Vehicle Moving In Opposite Direction Of Shift Lever (11-058)
Reference number: 11-058
SAFETY RECALL: SOFTWARE UPDATE FOR VEHICLE MOVING IN OPPOSITE DIRECTION OF SHIFT LEVER
SERVICE CAMPAIGN BULLETIN
| HONDA: | 2011 CR-Z with M/T |
| CATEGORY: | Clutch Transmission Differential |
| APPLIES TO: | 2011 CR-Z with M/T - Check the iN VIN status for eligibility |
REVISION SUMMARY
An example of the customer letter was added.
BACKGROUND
If the IMA battery temperature is very cold or very hot, and the vehicle stalls because of insufficient clutch disengagement, the vehicle may move very slowly in the opposite direction of the gear selected. This unexpected movement may increase the risk of a crash or personal injury to people in the path of the vehicle.
CUSTOMER NOTIFICATION
All owners of affected vehicles will be sent a notification of this safety recall. An example of the customer notification is included at the end of this service bulletin.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
In addition, check for a punch mark above the first character of the engine compartment VIN. A punch mark in that location means this safety recall has already been completed.
Some vehicles affected by this recall may be in your new or used vehicle inventory. As a matter of federal law, these vehicles must be repaired before they are sold.
Should a dealership sell an unrepaired vehicle that subsequently causes injury or damage because of the recalled item, the dealership will be solely responsible to the damaged party, and will be required to defend and indemnify American Honda for any resulting claims. To see if a vehicle in inventory is affected by this recall, do a VIN status inquiry before selling it.
CORRECTIVE ACTION
Update the IMA motor software.
WARRANTY CLAIM INFORMATION
Operation Number: 1255A2
Flat Rate Time: 0.2 hour
Failed Part: P/N 1K000-RTW-A01
Defect Code: 5SF00
Symptom Code: R9400
Skill Level: Repair Technician
SOFTWARE INFORMATION
MVCI Control Module (CM) Database Update:
24-AUG-2011 or later
HDS Software Version:
3.001.011 or later
Before beginning the repair, make sure that both the HDS and MVCI are updated as listed above. For more information about updating the HDS and the MVCI, refer to Service Bulletin 01-023, UPDATING CONTROL UNITS/MODULES .
The MVCI automatically checks the vehicle's reprogrammable systems and, if an update is available, displays that system on the System Selection screen. Select the system that is indicated in this service bulletin to update. Check that the MVCI indicates the applicable program ID listed on the following page (or a later program ID) as the Recommended Update when the update begins.
If the MVCI displays This vehicle does not need an update at this time during the update, the software for this service bulletin is already installed.
| Year/Model/Trans | Program ID (or later) | Program P/N (or later) |
|---|---|---|
| 2011 CR-Z M/T | TWA110 | 1K001-RTW-A11 |
REPAIR PROCEDURE
- Update the IMA motor software. Refer to Service Bulletin 01-023, UPDATING CONTROL UNITS/MODULES .
- Center-punch a completion mark above the first character of the engine compartment VIN:
OWNER NOTIFICATION
Example of Customer Letter
October, 2011
Safety Recall: Software Update for Vehicle Moving in Opposite Direction of Shift Lever - NHTSA Recall 11V-458
Dear CR-Z Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
What is the reason for this notice?
Honda has decided that a defect which relates to motor vehicle safety exists in certain 2011 model year CR-Z vehicles with manual transmissions. There is a possibility that if the engine stalls and the brake pedal is not pressed, the engine control unit software may cause the electric motor of the hybrid system to unexpectedly move the vehicle in the opposite direction of the selected gear. Unexpected vehicle movement increases the risk of a crash or personal injury to the persons in the path of the moving vehicle.
What should you do?
Call any authorized Honda dealer and make an appointment to have your vehicle repaired. The dealer will update your vehicle's electronic control unit software, free of charge. The software update process may be completed in approximately 12 minutes; however, your vehicle will need to be at the dealer for a longer period of time. We recommend that you plan to leave your vehicle for half a day to allow the dealer flexibility in scheduling.
Who to contact if you experience problems
If you are not satisfied with the service you receive from your Honda dealer, you may write to:
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop 500-2N-7A
1919 Torrance Blvd.
Torrance, CA 90501-2746
If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge, within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave., SE
Washington, DC 20590
Or call the toll-free Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to
http://www.safercar.gov.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2011 CR-Z involved in this recall. If this is not the case, or the name/address information is not correct, please complete and sign the Information Change Card, and return it in the enclosed postage-paid envelope. We will then update our records.
Lessor Information
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within 10 days.
If you have questions
If you have any questions about this notice, or need assistance with locating a Honda dealer, please call Honda Automobile Customer Service at 1-800-999-1009, and select option 4.
We apologize for any inconvenience this campaign may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division