Outgoing Calls

WARNING: This page does not describe the selected car, but rather 7 other vehicles, including the 2017 Honda Odyssey, 2016 Honda Odyssey, 2015 Honda Odyssey, 2014 Honda Odyssey, and 2013 Honda Odyssey. However, it is still accessible from the selected car via links, so may be relevant.

Call the Honda's dedicated call center at 888-528-7876 after you have duplicated the problem.

If a customer says that they cannot place a call using the HFL system, ask if the call was initiated through the HFL system or the cell phone itself.

If the call is placed by the HFL system:

Make sure the Bluetooth feature is turned on in the cell phone.
Make sure the cell phone is paired to the HFL system and linked.
Make sure the customer is pressing the TALK button (A) before each command and going through the calling process correctly.

Fig 1: Identifying Talk And Pick-Up Buttons Of HFL System
Courtesy of AMERICAN HONDA MOTOR CO., INC.
Make sure the customer is pressing the PICK-UP button (B).
Check if the cell phone has an Authorized Connections or Trusted option.
Do a soft reset to the cell phone.

If the call is placed by the cell phone:

With navigation system; The call will remain on the handset until you transfer it over to the HFL system. To continue the call on the HFL system, you must use the Transfer command by selecting "Transfer." The customer can now continue the call using the HFL system.
Without navigation system; By default calls made from the handset will transfer to the HFL system. If Auto-transfer is turned "off" calls will remain on handset. To continue or the HFL system, press the HFL TALK button and say "Transfer."