Safety Recall: A/T Software Update To Prevent Transmission Damage (11-050)
Reference number: 11-050
SAFETY RECALL: A/T SOFTWARE UPDATE TO PREVENT TRANSMISSION DAMAGE
SERVICE CAMPAIGN BULLETIN
| HONDA: | 2005-10 Accord L4, 2007-10 CR-V, 2005-08 Element |
| CATEGORY: | Clutch, Transmission, Differential |
| APPLIES TO: | 2005-10 Accord L4 - Check the iN VIN status for eligibility 2007-10 CR-V - Check the iN VIN status for eligibility 2005-08 Element - Check the iN VIN status for eligibility |
REVISION SUMMARY
Under WARRANTY CLAIM INFORMATION, the flat rate time was changed for some control module updates.
BACKGROUND
If the transmission is repeatedly shifted between reverse (R), neutral (N), and drive (D) at high engine RPM, such as when rocking the vehicle to get it unstuck from snow, the transmission may become damaged. This damage may cause an engine stall and/or cause the vehicle to move when the gear selector is in park (P).
CUSTOMER NOTIFICATION
All owners of affected vehicles will be sent a notification of this safety recall. An example of the customer notification is included at the end of this service bulletin.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
In addition, check for a punch mark above the ninth character of the engine compartment VIN. A punch mark in that location means this safety recall has already been completed.
Some vehicles affected by this recall may be in your new or used vehicle inventory. As a matter of federal law, these vehicles must be repaired before they are sold.
Should a dealership sell an unrepaired vehicle that subsequently causes injury or damage because of the recalled item, the dealership will be solely responsible to the damaged party, and will be required to defend and indemnify American Honda for any resulting claims. To see if a vehicle in inventory is affected by this recall, do a VIN status inquiry before selling it.
CORRECTIVE ACTION
Update the PCM A/T software.
WARRANTY CLAIM INFORMATION
| OP# | Model | FRT | Templpate ID |
|---|---|---|---|
| 1255A2 | 2005-07 Accord | 0.3 | 11-050A |
| 2005-06 Element | |||
| 2008-10 Accord | 0.2 | 11-050B | |
| 2007-08 Element | |||
| 2007-10 CR-V |
Failed Part: P/N 37820-R42-A59
Defect Code: 5TZ00
Symptom Code: R8900
Skill Level: Repair Technician
SOFTWARE INFORMATION
MVCI Control Module (CM) Database Update:
27-JUL-2011 or later
HDS Software Version:
3.001.009 or later
Before beginning the repair, make sure that both the HDS and MVCI are updated as listed above. For more information about updating the HDS and the MVCI, refer to Service Bulletin 01-023, UPDATING CONTROL UNITS/MODULES.
The MVCI automatically checks the vehicle's reprogrammable systems and, if an update is available, displays that system on the System Selection screen. Select the system that is indicated in this service bulletin to update. Check that the MVCI indicates the applicable program ID listed on the following page (or a later program ID) as the Recommended Update when the update begins.
If the MVCI displays This vehicle does not need an update at this time during the update, the software for this service bulletin is already installed.
| Year/Model | Program ID (or later) | Program P/N (or later) |
|---|---|---|
| 2005 Accord (KA) | AD3250 | 37805-RAD-325 |
| 2005 Accord (KL) | AD3290 | 37805-RAD-329 |
| 2005 Accord DX (KA) | AD3270 | 37805-RAD-327 |
| 2006-07 Accord (KA) | ADA820 | 37805-RAD-A82 |
| 2006-07 Accord (KL) | ADL820 | 37805-RAD-L82 |
| 2006-07 Accord VP (KA) | ADA920 | 37805-RAD-A92 |
| 2008-09 Accord (KA) | 42A550 | 37806-R42-A55 |
| 2008-09 Accord (KL) | 43L550 | 37806-R43-L55 |
| 2008-09 Accord LX (KA) | 40A550 | 37806-R40-A55 |
| 2008-09 Accord LX (PZEV) (KL) | 41L550 | 37806-R41-L55 |
| 2010 Accord (KA) | 42A630 | 37806-R42-A63 |
| 2010 Accord (KL) | 43L630 | 37806-R43-L63 |
| 2010 Accord LX (KA) | 40A730 | 37806-R40-A73 |
| 2010 Accord LX (PZEV) (KL) | 41L630 | 37806-R41-L63 |
| 2007-09 CR-V 2WD | ZAA540 | 37806-RZA-A54 |
| 2007-09 CR-V 4WD | ZAA740 | 37806-RZA-A74 |
| 2010 CR-V 2WD | EZ3050 | 37806-REZ-305 |
| 2010 CR-V 4WD | EZ3060 | 37806-REZ-306 |
| 2005 Element 2WD | ZDA720 | 37805-PZD-A72 |
| 2005 Element 4WD | ZDA820 | 37805-PZD-A82 |
| 2006 Element 2WD | ZDA590 | 37805-PZD-A59 |
| 2006 Element 4WD | ZDA690 | 37805-PZD-A69 |
| 2007-08 Element 2WD | ZD4160 | 37805-PZD-416 |
| 2007-08 Element 4WD | ZD4170 | 37805-PZD-417 |
REPAIR PROCEDURE
- Update the PCM A/T software. Refer to Service Bulletin 01-023, UPDATING CONTROL UNITS/MODULES .
- Center-punch a completion mark above the ninth character of the engine compartment VIN:
EXAMPLE OF CUSTOMER LETTER
September, 2011
Safety Recall: Software Update to Prevent Automatic Transmission Damage - NHTSA RECALL 11V-395
Dear Honda Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
What is the problem?
Honda has decided that a defect which relates to motor vehicle safety exists in the automatic transmission control module software of certain 2005-2010 model year 4-cylinder Accord, 2007-2010 model year CR-V, and 2005-2008 model year Element vehicles; this defect may affect the secondary shaft bearing in a vehicle's transmission. There is a possibility that the secondary shaft bearing may be damaged when a driver rapidly shifts between different gears at high engine RPM. A damaged bearing may cause the engine to stall or the vehicle to roll after the gear selector has been placed in the park position. An engine stall or unexpected vehicle movement increases the risk of a crash or personal injury to persons within the path of a rolling vehicle.
What should you do?
Call any authorized Honda dealer and make an appointment to have your vehicle repaired. The dealer will repair your vehicle by updating the automatic transmission control module software. This work will be done free of charge. Please plan to leave your vehicle for half a day to allow the dealer flexibility in scheduling.
Who to contact if you experience problems
If you are not satisfied with the service you receive from your Honda dealer, you may write to:
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop 500-2N-7A
1919 Torrance Blvd.
Torrance, CA 90501-2746
If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your vehicle, without charge, within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave., SE
Washington, DC 20590
You can also call the toll-free Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2005-2010 Accord, 2007-2010 CR-V, or 2005-2008 Element involved in this campaign. If this is not the case, or the name/address information is not correct, please complete, sign, and return the enclosed, postage-paid Information Change Card. We will then update our records.
If you previously paid to have the secondary shaft bearing repaired, you may be eligible for reimbursement. Refer to the attached Instructions for Reimbursement for the eligibility requirements and the reimbursement procedure.
Lessor Information
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within 10 days.
If you have questions
If you have questions about this notice, or need help contacting a Honda dealer, please call Honda Automobile Customer Service at 1-800-999-1009, and select option 4.
We apologize for any inconvenience this campaign may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division