Symptom Troubleshooting Index
WARNING: This page does not describe the selected car, but rather 6 other vehicles, including the 2015 Honda Crosstour, 2014 Honda Crosstour, 2013 Honda Crosstour, 2012 Honda Crosstour, and 2011 Honda Accord Crosstour. However, it is still accessible from the selected car via links, so may be relevant.
SYMPTOM TROUBLESHOOTING INDEX
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| The sub-display HFL messages do not go away after pressing the HFL BACK button | Symptom Troubleshooting (see THE SUB-DISPLAY HFL MESSAGES DO NOT GO AWAY AFTER PRESSING THE HFL BACK BUTTON ) | Check and repair all CAN related DTCs |
| The Bluetooth icon in the audio-HVAC subdisplay is not displayed (with navigation system) | There is no HFL-compatible phone paired to the vehicle. Pair an approved HFL-compatible phone to the vehicle |
|
| The Honda approved Bluetooth phone is having problems pairing to the vehicle | Self-diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to , or call 888-528-7876 for further assistance. |
| The Honda approved Bluetooth phone cannot use all its functions | Self-diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to , or call 888-528-7876 for further assistance. |
| The Honda approved Bluetooth phone does not place or receive calls using the HFL system | Self-diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to , or call 888-528-7876 for further assistance. |
| The customer wants the HFL system reset (all phones and address information cleared from the HFL system) | Clearing the HFL system (see OUTGOING CALLS ) | See the for additional information. |
| The HFL system is locked and the pass code has been lost or forgotten | Symptom Troubleshooting (see THE HFL SYSTEM IS LOCKED AND THE PASS CODE HAS BEEN LOST OR FORGOTTEN ) | - |
| The HFL system does not recognize all voice prompts | Symptom Troubleshooting (see THE HFL SYSTEM DOES NOT RECOGNIZE ALL VOICE PROMPTS ) | Also see Voice control tips (see VOICE CONTROL TIPS AND IMPROVING VOICE RECOGNITION ). |
| The HFL system speaks in French | See the for Changing Language | - |
| The address book does not transfer from Honda approved Bluetooth phone to HFL system | There is no HFL compatible phone paired to the vehicle or the approved phone does not support the function. Pair an approved HFL compatible phone to the vehicle. | The phone must be on the list of approved Bluetooth phones and configured correctly. For a list of approved phones, go to , or call the HFL support desk at 888-528-7876. |
| The HFL messages and voice prompts cannot be heard or are weak | Symptom Troubleshooting (see THE HFL MESSAGES AND VOICE PROMPTS CANNOT BE HEARD OR ARE WEAK ) | Excessive interior noise (open windows, vents blowing on microphone, etc.). |