Checking Cell Phone Compatibility
WARNING: This page does not describe the selected car, but rather 6 other vehicles, including the 2015 Honda Crosstour, 2014 Honda Crosstour, 2013 Honda Crosstour, 2012 Honda Crosstour, and 2011 Honda Accord Crosstour. However, it is still accessible from the selected car via links, so may be relevant.
The most important step in troubleshooting HFL issues is to identify the customer's phone model, software version, and the cellular carrier that experiences the HFL problem. Not all phones with the Bluetooth feature and a hands-free profile are compatible with the Honda HFL system.
Go to handsfreelink.honda.com, and check if the customer's phone is approved to work with the Honda HFL system.
NOTE:
- The lists of approved, and currently testing phone model lists change, so make sure you view them frequently.
- Phones are added as they are approved.
- Phones can be removed from the approved list if a software bug is discovered that makes the phone incompatible. These phones can be added back to the approved list if the phone manufacturer corrects the bug.
- If the software bug is corrected, a new software version is created and may be listed in the Supported Features section of the phone.
- The Honda web site now includes the software versions that are tested and approved. When software versions are listed, you need to know which version is loaded on the phone to help you troubleshoot the customer's complaint. If you cannot access the Honda website, call the HFL call center at 888-528-7876 for further assistance.