Global Customer Symptom Code (GCSC) Chart
Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .
| Symptom | Action |
|---|---|
| Comfort and Entertainment > Climate Control > Control Panel/Buttons > Inoperative | GO to Pinpoint Test J |
| Comfort and Entertainment > Climate Control > Control Panel/Buttons > Inoperative | GO to Pinpoint Test AF |
| Comfort and Entertainment > Climate Control > Function/Operation > Inoperative | GO to Pinpoint Test J |
| Comfort and Entertainment > Climate Control > Function/Operation > Inoperative | GO to Pinpoint Test X |
| Comfort and Entertainment > Climate Control > Function/Operation > Inoperative | GO to Pinpoint Test AF |
| Comfort and Entertainment > Audio > Cellular Phone > Inoperative | GO to Pinpoint Test G |
| Comfort and Entertainment > Audio > Cellular Phone > Inoperative | GO to Pinpoint Test K |
| Comfort and Entertainment > Audio > Cellular Phone > Inoperative | GO to Pinpoint Test AD |
| Comfort and Entertainment > Audio > Cellular Phone > Inoperative | GO to Pinpoint Test AE |
| Comfort and Entertainment > Audio > Display/Multifunction > Inoperative | GO to Pinpoint Test G |
| Comfort and Entertainment > Audio > Display/Multifunction > Inoperative | GO to Pinpoint Test K |
| Comfort and Entertainment > Audio > Display/Multifunction > Inoperative | GO to Pinpoint Test AD |
| Comfort and Entertainment > Audio > MP3 > Inoperative | GO to Pinpoint Test G |
| Comfort and Entertainment > Audio > MP3 > Inoperative | GO to Pinpoint Test K |
| Comfort and Entertainment > Audio > MP3 > Inoperative | GO to Pinpoint Test AD |
| Comfort and Entertainment > Audio > Radio AM > Inoperative | GO to Pinpoint Test G |
| Comfort and Entertainment > Audio > Radio AM > Inoperative | GO to Pinpoint Test K |
| Comfort and Entertainment > Audio > Radio AM > Inoperative | GO to Pinpoint Test AD |
| Comfort and Entertainment > Audio > Radio FM > Inoperative | GO to Pinpoint Test G |
| Comfort and Entertainment > Audio > Radio FM > Inoperative | GO to Pinpoint Test K |
| Comfort and Entertainment > Audio > Radio FM > Inoperative | GO to Pinpoint Test AD |
| Comfort and Entertainment > Audio > Steering Wheel Control > Inoperative | GO to Pinpoint Test AD |
| Comfort and Entertainment > Audio > Speaker > No Sound | GO to Pinpoint Test G |
| Comfort and Entertainment > Audio > Speaker > No Sound | GO to Pinpoint Test K |
| Comfort and Entertainment > Audio > Speaker > No Sound | GO to Pinpoint Test AD |
| Driver Aid and Information > Navigation > Display/Touchscreen > Inoperative | GO to Pinpoint Test G |
| Driver Aid and Information > Navigation > Display/Touchscreen > Inoperative | GO to Pinpoint Test K |
| Driver Aid and Information > Navigation > Display/Touchscreen > Inoperative | GO to Pinpoint Test AD |
| Driver Aid and Information > Navigation > Display/Touchscreen > No Picture | GO to Pinpoint Test G |
| Driver Aid and Information > Navigation > Display/Touchscreen > No Picture | GO to Pinpoint Test K |
| Driver Aid and Information > Navigation > Display/Touchscreen > No Picture | GO to Pinpoint Test AD |
| Driver Aid and Information > Navigation > Display/Touchscreen > No Sound | GO to Pinpoint Test G |
| Driver Aid and Information > Navigation > Display/Touchscreen > No Sound | GO to Pinpoint Test K |
| Driver Aid and Information > Navigation > Display/Touchscreen > No Sound | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > Information/Display > Inoperative | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > Information/Display > Inoperative | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > Information/Display > Inoperative | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > Information/Display > Unable to Connect | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > Information/Display > Unable to Connect | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > Phone Bluetooth > Inoperative | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > Phone Bluetooth > Inoperative | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > Phone Bluetooth > Unable to Connect | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > Phone Bluetooth > Unable to Connect | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > Streaming Audio Bluetooth > Inoperative | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > Streaming Audio Bluetooth > Inoperative | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > Streaming Audio Bluetooth > Unable to Connect | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > Streaming Audio Bluetooth > Unable to Connect | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > Turn by Turn Navigation > Inoperative | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > Turn by Turn Navigation > Inoperative | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > Turn by Turn Navigation > Unable to Connect | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > Turn by Turn Navigation > Unable to Connect | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > USB Connected Device > Inoperative | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > USB Connected Device > Inoperative | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > USB Connected Device > Unable to Connect | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > USB Connected Device > Unable to Connect | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > Vehicle Health Alert/Emergency Call > Inoperative | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > Vehicle Health Alert/Emergency Call > Inoperative | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > Vehicle Health Alert/Emergency Call > Unable to Connect | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > Vehicle Health Alert/Emergency Call > Unable to Connect | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > Voice Recognition > Command Not Recognized | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > Voice Recognition > Command Not Recognized | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > Voice Recognition > Inoperative | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > Voice Recognition > Inoperative | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > Control/Voice Button > Inoperative | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > Control/Voice Button > Inoperative | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > Mobile Apps > Command Not Recognized | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > Mobile Apps > Command Not Recognized | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > Mobile Apps > Inoperative | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > Mobile Apps > Inoperative | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > Mobile Apps > Unable to Connect | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > Mobile Apps > Unable to Connect | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > Software Updates > Inoperative | GO to Pinpoint Test L |
| Driver Aid and Information > SYNC/Digital Experience > WiFi > Inoperative | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > WiFi > Inoperative | GO to Pinpoint Test L |
| Driver Aid and Information > SYNC/Digital Experience > WiFi > Inoperative | GO to Pinpoint Test AD |
| Driver Aid and Information > SYNC/Digital Experience > WiFi > Inoperative | GO to Pinpoint Test AE |
| Driver Aid and Information > SYNC/Digital Experience > WiFi > Unable to Connect | GO to Pinpoint Test K |
| Driver Aid and Information > SYNC/Digital Experience > WiFi > Unable to Connect | GO to Pinpoint Test AD |
| Driver Aid and Information > Speed Control > Controls > Inoperative | GO to Pinpoint Test H |
| Driver Aid and Information > Blind Spot (BLIS)/Cross Traffic > Controls > Inoperative | GO to Pinpoint Test AF |
| Driver Aid and Information > Blind Spot (BLIS)/Cross Traffic > Performance > Inoperative | GO to Pinpoint Test P |
| Driver Aid and Information > Blind Spot (BLIS)/Cross Traffic > Performance > Inoperative | GO to Pinpoint Test Q |
| Driver Aid and Information > Blind Spot (BLIS)/Cross Traffic > Performance > Inoperative | GO to Pinpoint Test AF |
| Driver Aid and Information > Park Assist > Performance > Inoperative | GO to Pinpoint Test I |
| Driver Aid and Information > Park Assist > Performance > Inoperative | GO to Pinpoint Test W |
| Driver Aid and Information > Steering Wheel Controls > Performance > Inoperative | GO to Pinpoint Test V |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Airbag > Flashes | GO to Pinpoint Test AC |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Airbag > Inoperative | GO to Pinpoint Test D |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Airbag > Inoperative | GO to Pinpoint Test AC |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Airbag > Stays On | GO to Pinpoint Test D |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Airbag > Stays On | GO to Pinpoint Test AC |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Anti-Lock Brake System > Flashes | GO to Pinpoint Test C |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Anti-Lock Brake System > Inoperative | GO to Pinpoint Test C |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Anti-Lock Brake System > Stays On | GO to Pinpoint Test C |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Body Closure Ajar > Inoperative | GO to Pinpoint Test F |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Body Closure Ajar > Inoperative | GO to Pinpoint Test AB |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Body Closure Ajar > Stays On | GO to Pinpoint Test F |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Body Closure Ajar > Stays On | GO to Pinpoint Test AB |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > High Beam > Inoperative | GO to Pinpoint Test F |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > High Beam > Inoperative | GO to Pinpoint Test AB |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Lane Departure > Inoperative | GO to Pinpoint Test H |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Safety Belt > Flashes | GO to Pinpoint Test AC |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Safety Belt > Inoperative | GO to Pinpoint Test AC |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Safety Belt > Stays On | GO to Pinpoint Test AC |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Turn Signal/Hazard Warning > Inoperative | GO to Pinpoint Test F |
| Driver Aid and Information > Warning Indicators/Messages/Chimes > Turn Signal/Hazard Warning > Inoperative | GO to Pinpoint Test AB |
| Driver Aid and Information > Instrumentation/Display > Clock > Inoperative | GO to Pinpoint Test AD |
| Driver Aid and Information > Instrumentation/Display > Entire Cluster > Inoperative | GO to Pinpoint Test E |
| Driver Aid and Information > Instrumentation/Display > Entire Cluster > Inoperative | GO to Pinpoint Test F |
| Driver Aid and Information > Instrumentation/Display > Entire Cluster > Inoperative | GO to Pinpoint Test AA |
| Driver Aid and Information > Instrumentation/Display > Entire Cluster > Inoperative | GO to Pinpoint Test AB |
| Driver Aid and Information > Instrumentation/Display > Entire Cluster > Inoperative | GO to Pinpoint Test AD |
| Driver Aid and Information > Instrumentation/Display > Compass > Inoperative | GO to Pinpoint Test AD |
| Driver Aid and Information > Forward Sensing > Performance > Inoperative | GO to Pinpoint Test H |
| Driver Aid and Information > Reverse Sensing > Controls > Inoperative | GO to Pinpoint Test H |
| Driver Aid and Information > Exterior Camera > Performance > Inoperative | GO to Pinpoint Test H |
| Driver Aid and Information > Lane Departure/Lane Keeping > Performance > Inoperative | GO to Pinpoint Test H |
| Fit/Finish/Body > Exterior Trim > Step/Running Board > Power Function | GO to Pinpoint Test O |
| Start/Run/Move > Starting > No Crank > Always | GO to Pinpoint Test A |
| Start/Run/Move > Starting > No Crank > Always | GO to Pinpoint Test AA |
| Start/Run/Move > Starting > No Crank > Always | GO to Pinpoint Test AB |
| Start/Run/Move > Starting > Push Button Start > Inoperative | GO to Pinpoint Test A |
| Start/Run/Move > Starting > Push Button Start > Inoperative | GO to Pinpoint Test F |
| Start/Run/Move > Starting > Push Button Start > Inoperative | GO to Pinpoint Test AB |
| Start/Run/Move > Starting > Remote Start > Inoperative | GO to Pinpoint Test A |
| Start/Run/Move > Starting > Remote Start > Inoperative | GO to Pinpoint Test AA |
| Start/Run/Move > Starting > Remote Start > Inoperative | GO to Pinpoint Test AB |
| Start/Run/Move > Moving > Gear Selector > Inoperative | GO to Pinpoint Test B |
| Start/Run/Move > Moving > Gear Selector > Inoperative | GO to Pinpoint Test AA |
| Start/Run/Move > Moving > Gear Selector > Inoperative | GO to Pinpoint Test AC |
| Start/Run/Move > Moving > Paddle/SelectShift > Inoperative | GO to Pinpoint Test AC |
| Start/Run/Move > Moving > 4 x 4 Function > Inoperative | GO to Pinpoint Test S |
| Stop/Steer/Ride > Steering/Steering Wheel > Performance > Excessive Effort | GO to Pinpoint Test U |
| Stop/Steer/Ride > Steering/Steering Wheel > Performance > Inoperative | GO to Pinpoint Test U |
| Lighting/Glass/Vision > Windows/Glass > Door > Power Function | GO to Pinpoint Test Y |
| Lighting/Glass/Vision > Windows/Glass > Door > Power Function | GO to Pinpoint Test Z |
| Lighting/Glass/Vision > Windows/Glass > Door > Power Function | GO to Pinpoint Test AF |
| Lighting/Glass/Vision > Interior Lighting > Dome > Inoperative | GO to Pinpoint Test F |
| Lighting/Glass/Vision > Interior Lighting > Instrument Panel > Inoperative | GO to Pinpoint Test F |
| Lighting/Glass/Vision > Interior Lighting > Instrument Panel > Inoperative | GO to Pinpoint Test AB |
| Lighting/Glass/Vision > Interior Lighting > Instrument Panel > Control | GO to Pinpoint Test F |
| Lighting/Glass/Vision > Interior Lighting > Instrument Panel > Control | GO to Pinpoint Test AA |
| Lighting/Glass/Vision > Interior Lighting > Instrument Panel > Control | GO to Pinpoint Test AB |
| Lighting/Glass/Vision > Exterior Lighting > Fog/Auxiliary > Inoperative | GO to Pinpoint Test T |
| Lighting/Glass/Vision > Exterior Lighting > Headlamp > Inoperative | GO to Pinpoint Test F |
| Lighting/Glass/Vision > Exterior Lighting > Headlamp > Inoperative | GO to Pinpoint Test AB |
| Lighting/Glass/Vision > Exterior Lighting > Headlamp > Control | GO to Pinpoint Test F |
| Lighting/Glass/Vision > Exterior Lighting > Headlamp > Control | GO to Pinpoint Test AB |
| Lighting/Glass/Vision > Exterior Lighting > Tail Lamp > Inoperative | GO to Pinpoint Test F |
| Lighting/Glass/Vision > Exterior Lighting > Tail Lamp > Inoperative | GO to Pinpoint Test AB |
| Lighting/Glass/Vision > Exterior Lighting > Trailer > Inoperative | GO to Pinpoint Test M |
| Lighting/Glass/Vision > Exterior Lighting > Approach/Welcome > Inoperative | GO to Pinpoint Test F |
| Lighting/Glass/Vision > Exterior Lighting > Approach/Welcome > Inoperative | GO to Pinpoint Test AA |
| Lighting/Glass/Vision > Exterior Lighting > Approach/Welcome > Inoperative | GO to Pinpoint Test AB |
| Safe and Secure > Latches/Locks > Door > Power Function | GO to Pinpoint Test AF |
| Safe and Secure > Remote Entry/Keypad > Control > Inoperative | GO to Pinpoint Test R |
| Safe and Secure > Remote Entry/Keypad > Control > Inoperative | GO to Pinpoint Test AE |
| Safe and Secure > Remote Entry/Keypad > Performance > Inoperative | GO to Pinpoint Test R |
| Safe and Secure > Trailer Tow > Brake Control > Inoperative | GO to Pinpoint Test N |
| Safe and Secure > Trailer Tow > Wiring/Connector > Inoperative | GO to Pinpoint Test AF |
| Safe and Secure > Cyber Security > Remote Entry > Unintended/Unwanted Action | GO to Pinpoint Test AF |