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Home >> Ford >> 2018 >> Explorer Platinum >> Repair and Diagnosis >> Transmission >> Transmission Control Systems >> Four-Wheel Drive Systems >> Diagnosis And Testing >> Four-Wheel Drive Systems >> Symptom Chart >> Symptom Chart - Four-Wheel Drive Systems

Symptom Chart - Four-Wheel Drive Systems

Condition Possible Sources Actions
Unable to duplicate customer concern; no DTC present The concern description is inaccurate CARRY OUT the AWD System Functional Test. GO to Pinpoint Test A 
Vehicle has no or inadequate torque at rear wheels Fuse
Wiring, terminals or connectors
Active Torque Coupling (ATC) solenoid
AWD Relay Module
PCM
GO to Pinpoint Test D 
Wheels/tires Check wheels and tires for damage. REFER to: Wheels and Tires .
Rear axle Check rear axle for damage. REFER to: Rear Drive Axle and Differential .
PTU mechanical failure Check PTU for damage. REFER to: Rear Drive Axle and Differential .
Vehicle binds in a turn or resists turning/pulsates or shudders in a straight line Wheels/tires Check wheels and tires for damage. REFER to: Wheels and Tires .
Wiring, terminals or connectors GO to Pinpoint Test F 
Driveshaft REFER to: Driveshaft .
Wiring, terminals or connectors
Active Torque Coupling (ATC) solenoid
AWD Relay Module
GO to Pinpoint Test F 
PTU mechanical failure Check PTU for damage. REFER to: the appropriate Power Transfer Unit article.
Driveshaft Check the driveshaft for damage. REFER to: Suspension System .
Wheel bearings Check the wheel bearings for damage. REFER to: Suspension System .
ABS Check the ABS.
Halfshafts Check the rear halfshafts for damage. REFER to: Rear Drive Halfshafts .
Tire/axle out of acceptable range Wheels/tires
ABS
GO to Pinpoint Test C