Reset the SYNC Module [APIM]

WARNING: This page is about a different car, the 2015 Ford C-Max. However, it is still accessible from the selected car via links, so may be relevant.

Programming

NOTE: An APIM Reset consists of a battery disconnect and a SYNC ® system Master Reset. It may not be necessary to perform a Master Reset after disconnecting the battery if the concern is resolved.

NOTE: This procedure clears all Continuous Memory Diagnostic Trouble Codes (CMDTCs). The Diagnostic Trouble Codes (DTCs) must be recorded now if other non-SYNC ® diagnoses are to be performed after this procedure.

1.

Remove any devices connected to the USB port(s), audio input jack/socket (if equipped), SD slot (if equipped), or RCA jacks (if equipped).

2.

Disconnect the negative battery cable for 1 minute, then reconnect it. Refer to: BATTERY DISCONNECT AND CONNECT - HYBRID ELECTRIC VEHICLE (HEV) or BATTERY DISCONNECT AND CONNECT - PLUG-IN HYBRID ELECTRIC VEHICLE (PHEV) .

3.

NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, and deletes any Bluetooth devices paired with the SYNC ® system. For vehicles with navigation, the customer's saved destinations (home, favorites, and previous) are erased. For vehicles with a TCU, any devices paired with the MyFord ® Mobile or MyLincoln Mobile™ phone application will be deleted.

Perform a Master Reset. If necessary, refer to "Master Reset" in the Owner's Literature.

4.

Verify system function using the MIT 105-00120 to test the audio output for the USB port(s), audio input jack/socket (if equipped), and Bluetooth. If equipped, test the audio output for the RCA jacks using RCA Adapter 105-00121.

5.

NOTE: If the concern remains after completing the APIM Reset procedure, advise the customer to power their device off and back on for a simple reboot. In some cases, if possible, the device's battery may also need to be removed and re-installed to complete a reboot. Delete SYNC ® from the device's Bluetooth menu prior to re-pairing the phone to the SYNC ® system. If necessary, the customer can also perform a Master Clear, Master Reset, or Factory Data Reset on their device following the manufacturer's instructions in the device's owner's manual and/or website. Customer devices may affect the operation of SYNC ® and this should be understood to prevent unnecessary diagnosis or repairs to the system.

If a concern is still present, return to the Symptom Charts .