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Home >> Ford >> 2012 >> Econoline Base, Van Cargo >> Repair and Diagnosis >> External Pages >> Different variant/trim >> Section 59 (Information System And Entertainment System) >> Diagnosis And Testing >> Information and Entertainment System >> Symptom Chart - General Audio System >> General Audio System

General Audio System

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Condition Possible Sources Action
  • The Audio Front Control Module (ACM) does not respond to the scan tool
  • Fuse
  • Wiring, terminals or connectors
  • ACM
  • The Accessory Protocol Interface Module (APIM) does not respond to the scan tool
  • Fuse
  • Wiring, terminals or connectors
  • APIM
  • The Global Positioning System Module (GPSM) does not respond to the scan tool
  • Fuse
  • Wiring, terminals or connectors
  • GPSM
  • The CD player is inoperative/does not operate correctly
  • CD
  • ACM
  • INSPECT the CD for scratches, fingerprints, a loose paper label, incorrect format, or damage. INSERT a known good CD and TEST the system.
    • If the system operates correctly, the concern was caused by a damaged CD.
    • If the system does not operate correctly, INSTALL a new ACM. REFER to AUDIO CONTROL MODULE (ACM) . TEST the system for normal operation.
  • The jukebox feature does not operate correctly - vehicles with navigation only
  • Customer error
  • ACM
    NOTE: The ACM cannot rip (record) MP3 files from a disc. Refer to the Owner's Literature for acceptable disc formats.
  • CARRY OUT various functions using the jukebox feature. REFER to the Owner's Literature.
    • If the system operates correctly, the concern may have been caused by customer error. INSTRUCT the customer on the correct operation of the jukebox system.
    • If the system does not operate correctly, INSTALL a new ACM. REFER to AUDIO CONTROL MODULE (ACM) . TEST the system for normal operation.
  • The Audio Front Control Module (ACM) does not respond to touchscreen or button presses - vehicles with navigation
  • Communication network concern
  • ACM
  • The Audio Front Control Module (ACM) touchscreen display is completely inoperative - vehicles with navigation
  • ACM
  • Loud popping sound when cycling the ignition
  • Fuse
  • Wiring, terminals or connectors
  • ACM
  • The steering wheel controls are inoperative/do not operate correctly
  • Wiring, terminals or connectors
  • Clockspring
  • Steering wheel controls
  • ACM
  • APIM (without navigation only)
  • The speed sensitive volume does not operate correctly
  • Speed sensitive volume setting
  • Vehicle Speed Sensor (VSS) signal concern
  • ACM
  • The audio input jack is inoperative/does not operate correctly
  • Wiring, terminals or connectors
  • Audio input jack
  • ACM (vehicles with base audio or without Ford Work Solutions™ and SYNC® system)
  • In-dash computer (vehicles with Ford Work Solutions™)
  • APIM (vehicles with the SYNC® system)
  • The satellite radio is inoperative/does not operate correctly
  • Subscription status
  • ACM
  • Voice recognition is inoperative/does not operate correctly - vehicles with the SYNC® system
  • Fuse
  • Wiring, terminals or connectors
  • Microphone (part of the auto-dimming interior mirror)
  • Steering wheel controls
  • ACM (if equipped with navigation)
  • APIM
  • The audio does not reduce when the parking aid tone sounds
  • Parking aid system concern
  • ACM
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