Symptom Chart

WARNING: This page is about a different car, the 2003 Ford Escape. However, it is still accessible from the selected car via links, so may be relevant.

SYMPTOM CHART

Condition	Possible Sources	Action
The audio unit is inoperative/does not operate correctly	Central junction box (CJB) fuses: 12 (5A) 19 (10A) Circuitry. Audio unit. Ignition switch.	Go To PINPOINT TEST A .
The audio unit is does not operate correctly-speed sensitive volume does not work	Audio unit. PCM. Circuitry.	Go To PINPOINT TEST J .
Poor reception	Antenna connections. Noise suppression equipment. Audio unit.	Go To PINPOINT TEST B .
Poor reception - FM only	FM signal.	INFORM the customer of methods for obtaining the best reception.
Continuous seek/scan in AM/FM	Antenna. Antenna connections. Audio unit.	Go To PINPOINT TEST C .
Poor quality sound from one or more speakers (not all speakers)	Speaker(s). Circuitry. Audio unit.	Go To PINPOINT TEST D .
Poor quality/distorted sound from all speakers	Speaker(s). Audio unit.	Go To PINPOINT TEST E .
No sound from one or more of the speakers (not all speakers)	Speaker(s). Circuitry. Audio unit.	Go To PINPOINT TEST F .
No sound from all of the speakers	Audio unit. Circuitry.	Go To PINPOINT TEST G .
During CD mode, the audio unit display shows: CDE2	Laser focus error.	Laser focus error - probably bad, dirty or scratched disc. TRY a known good disc. If the audio unit display shows CDEZ, REMOVE the digital audio compact disc changer and SEND it to an authorized Ford audio systems repair facility.
During CD mode, the audio unit display shows: TOO HOT	Thermal shutdown.	Digital audio compact disc changer thermal shutdown protection mode; if temperature exceeds 60°C (140°F), changer will shut down to preserve laser life. ALLOW audio unit to cool down.
During CD mode, the audio unit display shows: BAD CD	Unreadable CD.	CHECK all discs. If problem occurs on one disc, CHECK that disc. If problem occurs on all discs, VERIFY that discs are installed labeled-side up in the magazine. If discs are not scratched, dirty or inserted upside down, REMOVE the digital audio compact disc changer and SEND it to an authorized Ford audio systems repair facility.
During CD mode, the audio unit display shows: NO CD	No CD found.	NO CD is displayed when a CD is not found in a slot.
The subwoofer is inoperative	Circuitry. Subwoofer. Audio unit.	Go To PINPOINT TEST H .
Loud pops when cycling the ignition switch	Circuitry. Subwoofer.	Go To PINPOINT TEST I .
One or more audio control buttons (such as volume, seek, tune and scan) is not functional in either radio mode, CD mode, or all modes - audio unit display functions correctly	Audio unit.	REMOVE the audio unit and SEND it to an authorized Ford audio system repair facility. TEST the system for normal operation.