Customer Satisfaction Notification D39 Seat Control Module And Driver's Door Handle (RC-D39-05)

CUSTOMER SATISFACTION NOTIFICATION D39 SEAT CONTROL MODULE AND DRIVER'S DOOR HANDLE

SERVICE CAMPAIGN BULLETIN

Models

2004 (CS) Chrysler Pacifica 

Subject

The Seat Control Module (SCM) on about 26,000 of the above vehicles may stop functioning if exposed to Electro-Static Discharge (ESD). This will cause the driver and passenger seat adjusters as well as the adjustable pedals, if equipped, to become inoperative.

Repair

The SCM and the interior driver's door handle must be replaced on all involved vehicles.

Parts Information

Each dealer,  to whom vehicles in the notification were invoiced, will receive enough Seat Control Module packages, P/N CEB1D391,  to service about 10%  of those vehicles.

Each package contains an SCM and a driver's door handle kit.

Service Procedure

1. Open the driver's door and move the driver's seat as far upward and rearward as possible.
2. Lower the driver's door glass.
3. Open the hood.
4. Disconnect the negative battery cable.
   NOTE: To enhance customer satisfaction, remember to reset the clock when you have completed the service procedure.
5. Open the left rear door and locate the Seat Control Module (SCM) under the driver's seat and remove the SCM attaching screws (Fig 1 ).
Fig 1: Locating Electrical Connectors And Seat Control Module

6. Disconnect the SCM electrical connectors (Fig 1 ).
7. Remove the SCM from under the driver's seat and discard it.
8. Install the provided SCM.
9. Connect the SCM electrical connectors (Fig 1 ).
10. Install the SCM attaching screws and tighten securely (Fig 1 ).
11. Open the screw cover located in front of the interior driver's door handle and remove the trim panel screw (Fig 2 ).
    Fig 2: Locating Interior Door Handle And Trim Panel Screw

    
12. Remove the screw cover located in the arm rest pull cup and remove the trim panel screw.
13. Disengage the push-in fasteners that attach the perimeter of the trim panel to the door panel.
14. Tilt the trim panel outward to clear the locator pins on the backside of the trim panel.
15. Disconnect the trim panel from the retainer channel in the inner belt weatherstrip at the top of the door by lifting while gently rocking the trim panel.
16. Move the top of the trim panel away from the door while supporting the bottom of the trim panel.
17. Disconnect the interior handle cable clip and pull the conduit end out from the bracket (Fig 3 ).
    Fig 3: Disconnecting Interior Handle Cable Clip

    
18. Disconnect the lock knob conduit end from the bracket. Slide the cable barrel end from the lock knob and guide the cable through the slot (Fig 4 ).
Fig 4: Disconnecting Lock Knob Conduit End From Bracket

19. Disconnect the electrical connectors from the power door lock switch, mirror switch, power window switch, courtesy lamp, speaker and power seat adjuster switch.
20. Remove the trim panel from the door and set it on a clean work surface.
21. Remove the power seat adjuster switch module from the trim panel (Fig 5 ).
Fig 5: Removing Power Seat Adjuster Switch Module From Trim Panel

22. Remove the speaker/tweeter from the trim panel (Fig 5 ).
23. Release the barbs that secure the handle cup of the interior door handle trim bezel to the trim panel (Fig 5 ).
24. Flex the handle cup outward away from the trim panel and insert a trim stick behind it to hold it in position (Fig 6 ).
Fig 6: Flexing Handle Cup Outward Away From Trim Panel

25. Using a screwdriver, partially push out the interior handle pivot pin and then remove the pivot pin with a pair of pliers (Fig 6 ).
26. Remove and discard the interior door handle.
27. Apply Mopar Lubriplate (P/N 04549615) to the outside pivot surfaces of the new handle pivot pin holes.
28. Install the new handle into place on the trim panel and install the new pivot pin (Fig 6 ).
29. Remove the trim stick and snap the door handle trim bezel into place (Fig 5 ).
30. Install the speaker/tweeter (Fig 5 ).
31. Install the power seat adjuster switch module (Fig 5 ).
32. Place the trim panel into position on the door.
33. Connect the electrical connectors to the power door lock switch, mirror switch, power window switch, courtesy lamp, speaker and power seat adjuster switch.
34. Connect the lock knob conduit end to the bracket (Fig 4 ). Slide the cable barrel end into the lock knob and guide the cable through the slot.
35. Connect the conduit end into the bracket and connect the interior handle cable clip to the handle (Fig 3 ).
36. Connect the trim panel to the retainer channel in the inner belt weatherstrip at the top of the door by gently rocking while lowering the trim panel.
37. Tilt the trim panel outward to align the locator pins on the backside of the trim panel.
38. Engage the push-in fasteners that attach the perimeter of the trim panel to the door panel using hand pressure only.
39. Install the trim panel screw located in the arm rest pull cup and install the screw cover.
40. Install the trim panel screw located behind the interior door handle and close the screw cover (Fig 2 ).
41. Connect the negative battery cable.
42. Raise the driver's door glass.
43. Verify proper seat adjuster and adjustable pedal (if equipped) operation and then return the driver's seat to its original position.

Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments.

Use the following labor operation number and time allowance:

	Labor Operation Number	Time Allowance
Replace SCM and door handle	08-D3-91-82	0.4 hours

Add the cost of the parts package plus applicable dealer allowance to your claim.

Dealer Notification

All dealers will receive a copy of this dealer notification letter by mail. Two additional copies will be sent through the DCMMS. To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, and then click on the description of this notification.

Owner Notification and Service Scheduling

All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.

Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.

Dealers are encouraged to consider alternative scheduling and servicing approaches for this notification. This repair does not require hoists or other full service facility special equipment and is a DaimlerChrysler Mobile Service approved repair.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. Involved dealers were also mailed a copy of their vehicle (VIN) list with the dealer notification letter.

GRS provides involved dealers with an updated  VIN list of their incomplete  vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the "Service"  tab and then click on "Global Recall System."  Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

Dealers should perform this repair on all unsold vehicles before retail delivery.  Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use. 

Additional Information

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Services Field Operations

DaimlerChrysler Corporation