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Incomplete Latch Cinch - No Pawl Transition

NOTE: This DTC will only set after door cinch operation. Conditions to set DTC may be difficult to reproduce.
NOTE: After making any repairs, perform BODY VERIFICATION TEST  under VERIFICATION TESTS.
  1. Using scan tool, record and erase DTCs. Turn ignition off. Wait 10 seconds. Turn ignition on. Operate power liftgate several times if possible. Recheck for DTCs. If INCOMPLETE LATCH CINCH - NO PAWL TRANSITION resets, go to next step. If INCOMPLETE LATCH CINCH - NO PAWL TRANSITION does not reset, system is operating properly at this time. Check for intermittent poor connections or faulty circuits.
  2. Visually inspect liftgate for proper alignment, damaged strikers, damaged latches or obstructions. Repair as necessary. If possible, check operation of liftgate on a known-good vehicle. If liftgate effort is excessive, diagnose power liftgate by symptom. See TROUBLE SHOOTING in POWER SLIDING DOORS & LIFTGATE - CARAVAN, TOWN & COUNTRY, & VOYAGER article. If liftgate effort is not excessive, go to next step.
  3. Turn ignition off. Disconnect liftgate cinch/release motor connector. See Figure . To access connector, door panel will need to be removed. For removal and installation procedures, see POWER SLIDING DOOR MODULE  under REMOVAL & INSTALLATION. Disconnect Power Liftgate Module (PLGM) connector C2. See Figure . To access connector, left rear trim will need to be removed. See POWER LIFTGATE MODULE  under REMOVAL & INSTALLATION. Using DVOM, measure resistance between PLGM connector C2 terminal No. 20 (Black/Light Green wire) and liftgate cinch/release motor connector terminal No. 1 (Black/Orange wire). See Figure . If resistance is 5 ohms or less, go to next step. If resistance is greater than 5 ohms, repair open in ground circuit between PLGM and liftgate cinch/release motor. See WIRING DIAGRAMS in POWER SLIDING DOORS & LIFTGATE - CARAVAN, TOWN & COUNTRY, & VOYAGER article.
  4. Using DVOM, measure resistance of Orange/Yellow wire between PLGM connector C2 terminal No. 13 and liftgate cinch/release motor connector terminal No. 3. Wiggle wiring harness with DVOM connected. If resistance is steady at 5 ohms or less, go to next step. If resistance is greater than 5 ohms or varies, repair open in Orange/Yellow wire between liftgate cinch/release motor and PLGM.
  5. Using DVOM, measure resistance between ground and liftgate cinch/release motor connector terminal No. 3 (Orange/Yellow wire). If resistance is greater than 5 ohms, replace liftgate cinch/release motor. If resistance is less than 5 ohms, repair short to ground in Orange/Yellow wire.
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