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Home >> Chevrolet >> 2019 >> Express 2500 Base, Van Cargo Extended, 2.8L Eng VIN 1 >> Repair and Diagnosis >> External Pages >> Different car >> Section 8 (Cellular System, Entertainment System, And Navigation System) >> Diagnostic Information and Procedures >> OnStar Button Malfunction >> Circuit/System Verification

Circuit/System Verification

WARNING: This page is about a different car, the 2018 GMC Savana 3500, 2018 GMC Savana 2500, 2018 Chevrolet Express 3500, and 2018 Chevrolet Express 2500. However, it is still accessible from the selected car via links, so may be relevant.
NOTE:

Contact the OnStar® Call Center first before pressing the emergency button in order to notify them of the test.

  1. Ignition ON/vehicle in Service Mode.
  2. Verify no DTCs are set.
    • Go to next step: If no DTCs are set 
  3. Verify that each button of the S51 Telematics Button Assembly operates normally by pressing each button individually.
    • If none of the buttons operate normally 

      Refer to Circuit/System Testing.

    • If some, but not all, of the buttons operate normally 

      Test or replace the S51 Telematics Button Assembly.

    • Go to next step: If all of the buttons operate normally 
  4. All OK.
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