17319 - No Hands-Free Liftgate Function Due To Incorrect Data File Loaded (17319)
Publication date: 2017-08-15Reference number: 17319
17319 - NO HANDS-FREE LIFTGATE FUNCTION DUE TO INCORRECT DATA FILE LOADED
SERVICE CAMPAIGN BULLETIN
| Affected Model(s): | 2017 Cadillac XT5 |
SERVICE INFORMATION
| Reference Number: N172110560 | Release Date: August 2017 |
| Revision: 00 | |
| Attention: | This service update includes vehicles in dealer inventory and customer vehicles that return to the dealership for any reason. This bulletin will expire at the end of the involved vehicle's New Vehicle Limited Warranty period. |
| Make | Model | Model Year | RPO | Description | |
| From | To | ||||
| Cadillac | XT5 | 2017 | 2017 | TC2 | Hands Free Power Liftgate |
Involved vehicles are marked "open" on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
| Condition | The hands-free lift gate feature on certain 2017 model year Cadillac XT5 vehicles may not operate from the foot switch. |
| Correction | Dealers are to reprogram the lift gate control module. |
PARTS INFORMATION
No parts are required for this repair.
WARRANTY INFORMATION
| Labor Operation | Description | Labor Time | Trans. Type | Net Item |
| 9102928* | Accessory and Liftgate Control Module Reprogramming with SPS | 0.3 | ZFAT | N/A |
| 9103351** | Module Programming Not Required | 0.2 | ZFAT | N/A |
* To avoid warranty transaction rejections, the SPS Warranty Claim Code must be entered when submitting this transaction.
** SPS Warranty Claim Code is NOT required when submitting this transaction.
SERVICE PROCEDURE
Carefully read and follow the instructions below.
- Some vehicles may be equipped with the handsfree liftgate control option (TC2), it is important to select the correct calibration software for vehicles with or without this option as programming the liftgate with the incorrect software will cause the power liftgate system to become inoperative without any DTCs indicated.
- The liftgate must be completely closed and latched, if the liftgate is open or ajar during programming, the power liftgate system may become inoperative without any DTCs indicated.
- DO NOT attempt to order the calibration number from GM Customer Care and Aftersales. The calibration numbers required for this service procedure are programmed into control modules via a Multiple Diagnostic Interface (MDI) with the calibration update. If you cannot access the calibration, call the Techline Customer Support Center and it will be provided.
- DO NOT program a control module unless directed to by a service procedure or a service bulletin. If the control module is not properly configured with the correct calibration software, the control module will not control all of the vehicle features properly.
- Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur.
- Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. When required install the EL-49642 SPS Programming Support Tool to maintain system voltage. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
- Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights (including daytime running lights), HVAC, radio, etc.
- During the programming procedure, follow the SPS prompts for the correct ignition switch position.
- Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO.
- Refer to Liftgate Control Module Programming and Setup for additional information on programming.
If the Same Calibration/Software Warning is noted on the SPS Controller screen, do NOT attempt to program the module. No further action is required. Refer to the Warranty section of the bulletin and use labor operation code 9103351, Module Programming Not Required.
- Reprogram the liftgate control module. Refer to Liftgate Control Module Programming and Setup in SI.
- Record SPS Warranty Claim Code on job card for warranty transaction submission.
DEALER RESPONSIBILITY
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility for service in the future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be sure the service update correction has been made before selling or releasing the vehicle.
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession and subject to this bulletin must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers' inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.