Advanced Key Feature Does Not Work For All Doors (GROUP 57, NO. 10-17)

Publication date: 2010-03-25
Reference number: GROUP 57, NO. 10-17
Supersedes refnos: 2023017

ADVANCED KEY FEATURE DOES NOT WORK FOR ALL DOORS

TECHNICAL SERVICE BULLETIN

Reference Number(s): GROUP 57, NO. 10-17 (2023017/1), Date of Issue: March 25, 2010

AUDI:	A4 2009 - 2010; A5 2008 - 2010; A5 Cabriolet 2010; Audi Q5 2009 - 2010
GROUP:	57 - Doors - Front

SERVICE INFORMATION

57 10 17 2023017/1 March 25, 2010

APPLICABLE MODELS AND YEARS

Model(s)	Year	VIN Range	Vehicle-Specific Equipment
A4	2009 - 2010	All	Not Applicable
A5	2008 - 2010	All
A5 Cabriolet	2010	All
Audi Q5	2009 - 2010	All

CONDITION

Advanced key feature does not work for all doors.
The lock/unlock feature of the remote key functions properly, and the door lock can still be opened manually with the remote key blade.
DTC 03285, 03286, 00192, and/or 00193 (Outside door handle touch sensor - short to ground or incorrect signal) may be stored in the Access and Start Authorization Control Module J393 (address code 05).

TECHNICAL BACKGROUND

Door handle electronics become inoperative.

Tip: If a DTC for any one of the outside door handle touch sensors is permanently entered into the Access and Start Authorization Control Module J393, the advance key feature will not work for all the doors.

PRODUCTION SOLUTION

Improved door handle touch sensors.

SERVICE

Using Guided Fault Finding, check the wiring of all door handle touch sensors for which a DTC has been logged in the Access and Start Authorization Control Module J393 (address code 05).

If there are no problems with the wiring, replace the affected door handle touch sensor(s).

WARRANTY

WARRANTY INFORMATION

Claim Type:	Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin is informational only.
Service Number:	5711
Damage Code:	0040
Labor Operations:	Remove and install one front door handle	5711 1950	10 TU
	Remove and install both front door handles	5711 2050	20 TU
	Remove and install locking cylinder	5709 1900	20 TU
	Remove and install one rear door handle	5811 1900	20 TU
	Remove and install both rear door handles	5811 2000	30 TU
Diagnostic Time:	GFF	0150 0000	Time stated on diagnostic protocol
	Road test prior to service procedure	No allowance	0 TU
	Road test after service procedure	No allowance	0 TU
	Technical diagnosis at dealer's discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:	As per TSB # 2023017/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty.

ADDITIONAL INFORMATION

All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information.