Checking Cell Phone Compatibility
The most important step in troubleshooting HFL issues is to identify the client's cell phone model, the software version, and the cellular carrier that experiences the HFL problem. Not all cell phones with the Bluetooth feature and a hands-free profile are compatible with the Acura HFL system.
Go to www.acura.com/handsfreelink or call the Acura's dedicated call center at 888-528-7876, and check if the client's cell phone is approved to work with the Acura HFL system.
NOTE:
- These approved and currently testing cell phone model lists are constantly changing, so make sure you view them frequently.
- Cell phones are added as they are approved.
- Cell phones can be removed from the approved list if a software bug is discovered that makes the cell phone incompatible. There cell phones can be added back to the approved list if the phone manufacturer corrects the bug.
- If the software bug is corrected, a new software version is created and may be listed in the Supported Features section of the cell phone. If you have trouble finding the cell phone's software version, you can call the HFL call center at 888-528-7876.
- The Acura web site now includes the software versions that are tested and approved. When software versions are listed, you need to know which version is loaded on the cell phone to help you troubleshoot the client's complaint. If you cannot access the Acura web site, call the Acura's dedicated call center at 888-528-7876 for further assistance.