Symptom Troubleshooting Index
SYMPTOM TROUBLESHOOTING CHART
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| The MID displays an HFL message that does not go away after pressing the HFL BACK button | Symptom Troubleshooting (see THE MID DISPLAYS AN HFL MESSAGE THAT DOES NOT GO AWAY AFTER PRESSING THE HFL BACK BUTTON ) | Check and repair all CAN related DTCs. |
| The phone icon in the navigation route to screen is grayed-out |
|
The phone must be on the list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com, or call the HFL support desk at 888-528-7876 for further assistance. |
| The approved Bluetooth phone is having problems pairing to the vehicle | HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com, or call the HFL support desk at 888-528-7876 for further assistance. |
| The Bluetooth phone cannot use all its functions | HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com, or call the HFL support desk at 888-528-7876 for further assistance. |
| The Bluetooth phone does not place or receive calls using the HFL system | HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com, or call the HFL support desk at 888-528-7876 for further assistance. |
| The client wants the HFL system reset (all phones and address information cleared from the HFL system) | Clearing the system (see CLEARING THE HFL SYSTEM ) | See the Owner's Manual for Additional information. |
| The HFL system is locked and the pass code has been lost or forgotten | Symptom Troubleshooting (see THE MID DISPLAYS AN HFL MESSAGE THAT DOES NOT GO AWAY AFTER PRESSING THE HFL BACK BUTTON ) | |
| The HFL system does not recognize all voice prompts | HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | Also see "Voice control tips" (see VOICE CONTROL TIPS ). |
| The HFL system speaks in French | See the HFL section in the Owner's Manual for "Changing Language" | |
| The address book does not transfer from Bluetooth phone to HFL system | There is no HFL-compatible phone paired to the vehicle. Pair an approved HFL-compatible phone to the vehicle | The phone must be on the list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com, or call the HFL support desk at 888-528-7876 for further assistance. |
| The HFL messages cannot be heard or are weak | Symptom troubleshooting (see HFL MESSAGE CANNOT BE HEARD OR ARE WEAK ) |