Registering A Replacement OnStar Unit
NOTE:
If the OnStar control unit is replaced with a new unit, you must transition the replacement unit from "Shipping Mode" to "Market Mode" (see TRANSITIONING THE ONSTAR CONTROL UNIT TO MARKET MODE
), and then register the new unit with OnStar.
Begin the registration process by recording the replacement units STID and ESN serial numbers located on the unit label. Next, with the ignition switch turned ON (II), press the OnStar services button to connect to the OnStar call center. When the OnStar agent answers, provide the replacement unit's STID and ESN serial numbers. The agent will provide you with further instructions.
NOTE:
If you cannot connect to the OnStar call center from the vehicle because of cellular network connections problems (the OnStar status light is blinking green), you must contact OnStar Technical Support at 800-ONSTAR-7 (800-677-2877) by regular phone.
Cellular network issues are indicated by, but not limited to, error messages like, "Your cellular number is not recognized" or "Please enter your credit card number now", etc.
Messages like these indicate the replacement unit's MIN or ESN is not being resolved by OnStar Technical Support.
If you cannot connect to the OnStar call center from the vehicle and the OnStar status light is solid or blinking red, see ONSTAR PANEL BUTTONS AND LIGHTS .
EMERGENCY CALL OPERATION CHART
| Button/Item | Pre-call status | Call in progress | Post-call status | ||
|---|---|---|---|---|---|
| ONSTAR EMERGENCY button | Button is pushed | Emergency call in progress | |||
| ONSTAR SERVICE button | This button is inactive during an emergency call | ||||
| CALL ANSWER/CALL END button | Ends emergency call when pushed | ||||
| VOICE ACTIVATED KEYPAD button | Ends emergency call when pushed | ||||
| Speaker | Sound of system calling | Call center communication | |||
| Phone line | Waiting | Connecting to call center | Linking to call center | Call ends (Dot button pushed) | Waiting |
| OnStar indicator | Green light | Flashing green light | Green light | ||
| Audio Volume | Can be adjusted at any time by turning the volume knob | ||||
ONSTAR CALL OPERATION CHART
| Button/Item | Pre-call status | Call in progress | Post-call status | ||
|---|---|---|---|---|---|
| ONSTAR EMERGENCY button | Will switch over to an emergency call when pushed | ||||
| ONSTAR SERVICE button | Button is pushed | OnStar service call in the progress | |||
| CALL ANSWER/CALL END button | Ends OnStar service call when pushed | ||||
| VOICE ACTIVATED KEYPAD button | Ends OnStar service call when pushed | ||||
| Speaker | Sound of system calling | Call center communication | |||
| Phone line | Waiting | Connecting to call center | Linking to call center | Call ends (Dot button pushed) | Waiting |
| OnStar indicator | Green light | Flashing green light | Green light | ||
| Audio volume | Can be adjusted at any time by turning the volume knob | ||||
VOICE RECOGNITION OPERATION CHART
| Button/Item | Pre-call status | Voice recognition mode in use | Post-call status | |
|---|---|---|---|---|
| ONSTAR EMERGENCY button | Will switch over to an emergency call when pushed | |||
| ONSTAR SERVICE button | Will switch over to OnStar service call when pushed | |||
| CALL ANSWER/CALL END button | Button is pushed | Voice recognition mode is activated ends the voice recognition mode when pushed a second time | ||
| VOICE ACTIVATED KEYPAD button | Button is pushed | Voice recognition mode is activated ends the voice recognition mode when pushed a second time | ||
| Speaker | "Ready" Acknowledgment | Feedback sound of voice recognition | ||
| Phone line | Waiting | Waiting for verbal command | Waiting | |
| OnStar indicator | Green light | Green light | Green light | |
| Audio volume | Can be adjusted at any time by turning the volume knob | |||
VOICE RECOGNITION FOR CELLULAR PHONE CHART
| Button/Item | Pre-call status | Voice recognition mode for cellular phone in use | Post-call status | ||
|---|---|---|---|---|---|
| ONSTAR EMERGENCY button | Will switch over to an emergency call when pushed | ||||
| ONSTAR SERVICE button | Will switch over to OnStar service call when pushed | ||||
| CALL ANSWER/CALL END button | Button is pushed | Voice recognition mode is activated ends the voice recognition mode when pushed a second time | |||
| VOICE ACTIVATED KEYPAD button | Button is pushed | Voice recognition mode is activated ends the voice recognition mode when pushed a second time | |||
| Speaker | "Ready" Acknowledgment | Feedback sound of voice recognition | Conversation in progress | ||
| Phone line | Waiting | Waiting for verbal command | Linking to phone network | Waiting | |
| OnStar indicator | Green light | Green light | Flashing green light | Green light | |
| Audio volume | Can be adjusted at any time by turning the volume knob on the audio unit | ||||